Manager OTC & CS&L Process Excellence

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact.

How you will contribute

You will:

• Cross-Functional Coordination: Drive effective communication and alignment among stakeholders including Sales, Logistics Operations, Demand Planning, Product Supply, and external partners to ensure seamless end-to-end execution.

• KPI Delivery: Achieve and exceed targets across customer service levels, invoice accuracy, overdue management, and deductions through disciplined process execution and continuous improvement.

• Process Excellence: Design, implement, and continuously improve OTC and CS&L processes, standard operating procedures, and best practices to drive operational efficiency and scalability.

• Team Leadership: Develop, coach, and lead a high-performing team — delegating effectively, fostering accountability, and creating growth opportunities within the organization.

• Customer Collaboration & Replenishment: Lead account or channel-specific initiatives in efficient replenishment and product availability, while driving joint value-creation initiatives identified through customer collaboration.

• Supply Chain Excellence: Deliver enhanced service by implementing customer supply chain improvement initiatives and building deep, trust-based relationships with key customer stakeholders.

Requirements

• Minimum 5 years of experience in Customer Service & Logistics (CS&L) or Supply Chain, with strong knowledge of OTC management and end-to-end processes.

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field.

• Proficiency in SAP (SD/MM modules preferred) and supply chain information systems.

• Cross-functional experience spanning Sales, CS&L Controlling, Demand Planning, and Logistics/Warehousing

• Experience developing and embedding Standard Operating Procedures (SOPs) and governance frameworks

• Knowledge of collaborative planning, forecasting, and replenishment (CPFR) methodologies

• Experience working in the FMCG/CPG industry

• Commercial acumen with the ability to balance service and cost trade-offs

• Lean/Six Sigma certification or equivalent process improvement methodology experience

Supporto alla Relocation disponibile?

Nessun supporto disponibile per la relocation

Riepilogo business unit

Mondelēz International nel sud-est asiatico è presente in cinque paesi in 19 mercati con oltre 18 nazionalità e 7.500 dipendenti. Questo gruppo sta emergendo come una delle regioni in più rapida crescita in Asia, Medio Oriente e Africa e siamo orgogliosi di produrre costantemente prodotti di alta qualità in nove stabilimenti produttivi. Siamo leader di mercato nelle principali categorie di snack, producendo e vendendo marchi come i biscotti Oreo e Tiger, le torte lunari Kinh Do, i cracker Jacob’s, il cioccolato Cadbury Dairy Milk, la bevanda in polvere Tang, le caramelle Halls e il formaggio Eden. Siamo il punto di riferimento in quanto azienda responsabile e d’aiuto per le comunità in cui operiamo.

Mondelēz International è un datore di lavoro che offre pari opportunità e tutti i candidati qualificati verranno presi in considerazione ai fini dell’impiego a prescindere da razza, colore della pelle, religione, sesso, orientamento o preferenza sessuale, identità di genere, origine nazionale, stato di disabilità, stato di veterano protetto oppure qualsiasi altra caratteristica protetta dalla legge.

Tipo di lavoro

Contratto a tempo indeterminato

Network Management

Customer Service & Logistics