Principal Associate, Leadership and Enterprise Experiences Facilitator

Principal Associate, Leadership and Enterprise Experiences Facilitator

Capital One’s Enterprise Learning & Development (L&D) organization is seeking an expert facilitator to independently own high-stakes enterprise learning experiences Facilitation delivery is the core of this role: you’ll adapt and deliver enterprise learning content for complex, cross-functional, and high-stakes audiences, operating autonomously in ambiguous situations. You’ll serve as a trusted facilitation partner within your program or content area, translating what you see in the room into insight that strengthens learning products, standards, and practices.

The Ideal Candidate Is…

• A Trusted Facilitation Partner: You act as a trusted partner within your program or content area, leading high-stakes enterprise learning experiences.

• An Expert Practitioner: You bring subject matter expertise in your assigned content area(s), dynamically adapting your delivery to complex, cross-functional, or high-stakes audiences, leading applied facilitation and performance discussions, and translating classroom insight into actionable feedback that strengthens learning products, standards, and practices.

• An Autonomous, End-to-End Owner: You don’t wait for the problem to be defined for you. You independently identify facilitation and program issues, use sound judgment to work through them, and own the solution end to end, whether that’s adapting content, resolving a delivery gap, or strengthening how a program is run. You thrive in ambiguity and create clarity for others rather than needing it handed to you.

• A Coach and Multiplier: You model advanced facilitation behaviors and support others’ growth. You lead observation, feedback, and calibration efforts, and coach and mentor facilitators both formally and informally.

Here’s What You Need to Be Successful:

• Bring exceptional facilitation and communication skills with the ability to engage complex, cross-functional, or high-stakes audiences in a compelling and impactful style

• Operate autonomously in ambiguous situations, using sound judgment to identify problems independently and drive them to resolution without needing structure provided for you

• Own outcomes end to end within your facilitation and program scope, from diagnosing a gap through recommending and delivering the solution

• Translate classroom insight into actionable feedback that improves learning products, standards, and practices

• Coach and mentor other facilitators, and contribute to observation, feedback, and calibration efforts that raise quality across the team

• Bring subject matter expertise in your content area(s), connecting theory to practical, real-world business application

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3+ years of facilitation experience

Preferred Qualifications:

• Bachelor’s Degree

• 3+ years of experience in the learning and development field

• Experience coaching or mentoring other facilitators

• Certification in CliftonStrengths, MBTI, SDI (Core Strengths), DiSC, or other team/personality assessments

• Experience in the financial services industry

• Experience with acting, improv, or public speaking

Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Learning Consultant

Richmond, VA: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).