Office Manager

Our associates celebrate lives. We celebrate our associates.

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

Accounting Function Oversight

• Collections of all accounts receivable

• Verifications and payments of all accounts payable invoices

• Controls of receipt and deposit of cash payments received

• Maintains petty cash account and disburses the same in accordance with company policies and procedures

• Reconciliations of all accounts

• Cash advance checks

• Same Day Check requests

• Bank deposits

• Verifies/audits cash disbursement reports

• Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities

• Orders supplies for the office and completes inventory counts

• Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets

• Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments

• Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation

• Schedules incoming orders and drivers for the ambulate service

• Completes various funeral/cemetery reports and files accurately

• Supports Sales as necessary requiring an understanding of JD Powers

• Assures compliance with all Company policies and procedures to include

  • Sarbanes Oxley (SOX) audit
  • Dignity University (DU) training
  • Interment Verification Training (IVT) audits
  • Day Sales Outstanding’s (DSO) related to financial and administrative areas

• Assists in preparing and/or overseeing all funeral/cemetery-related forms

• Reviews time cards and administers corporate payroll policies and procedures

• Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).

• Ensures new associates receive new hire orientation

• Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators

• Maintains vehicle records/licenses

• Processes expense reports

• Updates General Price Lists (GPLs)

• Manages all Alarm Systems (codes, working order, etc.)

• Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed

• Coordinates daily activities with business unit as well as other departments

• Trains associates in the proper administration of policies and procedures

• Services customers by interacting with families in a professional and compassionate manner

• Maintains and updates customer records

• Updates company website with current obituaries and ensures obituaries are placed in newspapers

• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

• Behaves in a supportive way to enrich the work environment

• Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance

• Performs other duties as assigned

MINIMUM REQUIREMENTS

Education

• High school diploma, GED or completion of a diploma-training program at a college or technical school

Experience

• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

Knowledge, Skills and Abilities

• Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required

• Excellent communication skills both orally and in writing

• High level of compassion, integrity, and confidentiality

• Problem solving skills

• Ability to multi task and set priorities

• Detail oriented

• Must be flexible and able to function in a face-paced environment

WORK CONDITIONS

Work Environment

• Professional Dress is required when in contact with families.

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - Santurce