Squad Master/Product owner Current Accounts & Packs

Are you ready to continue to transform everyday banking into something exceptional? Do you thrive at the crossroads of innovation, customer experience and strategic value? If so, join us, as we are not just managing accounts, we are shaping the future of banking!

A day in the life of a Squad Master/Product Owner

Our mission is to become the most recommended mobile-led bank in Belgium. One which makes banking simple and drives financial progress. We are passionate about using technology to make banking frictionless.

You will continue to drive the evolution of our current account packs, a flagship project that is defining how we create the best value for our customers and for the bank. A balancing exercise to ensure the best customer experience, apply market differentiation and foresee recurrent fee income. Next to this very important strategic aspect, you are also responsible for driving the day-to-day activities of the team members and help them to grow in skillsets and knowledge.

Your daily activities and responsibilities are:

• Manage your squad’s backlog. Take the lead in Feature intakes, Daily Stand Up, Sprint Plannings, communication to stakeholders, in and outbound QBR requests, retro-sessions, etc.

• Deep dive in content. Master the vast world of Current Accounts and become ING’s next expert.

• You are in the driver seat of shaping your product. The PO of the Current Accounts squad always places the customer at heart while maintaining within ING’s Risk Appetite.

• Make sure to understand the design of our digital journeys and intervene when necessary in the associated deliveries. Help the team to improve these journeys

As a Product Owner, you will have the opportunity to take a role with high visibility and exposure, interact with many stakeholders and aspects of ING. Put your leadership qualities to the test and contribute to ING’s strategic goals.

Your new team

The current accounts squad consists of Customer Journey Experts. The team is the owner of all business processes of the Current Accounts. Ensuring that changes on all our ING Current Accounts are validated, risk approved and having the best customer & employee experience at hand.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Be Proactive. The Product Owner is key in managing the expectations from the squad. Both on the short and long term. Being a step ahead will differentiate yourself from other Product Owners.

• Be supportive and a good coach. The Product Owner is key to support its team members whenever they encounter challenges or obstacles.

• As a Product Owner, communicating within the team is as important as communicating outside of the team. Being clear and concise, with a strong message and confident voice is something we value.

• The Current Account Domain has been around for decades. There is a lot to learn and discover. Having a curious mind to look for details is key in succeeding.

• Taking informed decisions will be part of your day-to-day job. Having an analytical mindset will influence your stakeholders in steering your product in the right direction.

• Take the lead in making sure the correct features are added which have the highest added value. Ownership and accountability are key competences.

Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include:

• An attractive gross salary, depending on your job category and professional experience.

• Flex Budget

• 20 statutory holidays, plus an additional 9–11 days of annual leave, 1 regional public holiday, and 4 bank holidays

• Profit Sharing

• Reimbursement of your train or bus pass

• Telephone subscription and internet allowance

• Pension Plan

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions or want to apply directly? Should you have any questions, please contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We are looking forward to meeting you!