Customer Success Manager

Company Description

What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

Job Description

As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate.

We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.

You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.

Your responsibilities will include:

• Managing portfolio of clients

• Work cross-teams to boost client results

• Hold regular meetings with your portfolio of clients

• Keep clients up-to date on initiatives and product launches

• Detect areas of improvement on client KPIs and execute on them

Qualifications

What are we looking for?

• Fluency in English is required; knowledge of an additional EU language is a plus.

• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points.

• Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers.

• Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.

• A team player with a positive attitude, strong interpersonal skills, and the ability to multitask

• Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease

• Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority

• Ability to adapt and explain concepts for audiences of various perception levels.

• Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points

Additional Information

What we offer

• A friendly, diverse, and international team

• You’ll have top-notch Private Health Insurance, fully covered by the company.

• 23 working days of holidays per year, plus the local public holidays.

• Indefinite Contract

• Fridays we have reduced working hours. And every weekday during August.

• Tax relief/ ¨Retribución Flexible¨ will also be available for you.

• We offer a discount with the amazing DIR gyms!

• We have a Referral policy with a very sweet Bonus scheme.

• We have a hybrid model, with a flexible start time.

• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.

• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.