Team Lead Accounts Payable (All Genders)

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

We are looking for an experienced and hands-on Team Lead Accounts Payable to lead our AP team in Vienna and support the continued development of our wider Finance Operations organization.

You will take ownership of daily AP operations, develop the team, manage workload and priorities, and ensure invoices and supplier topics are handled accurately and on time. You will also help us standardize processes, strengthen controls, use data more effectively, and increase automation across Accounts Payable.

What you will do

• Lead, coach, and develop the AP team in Vienna

• Manage daily operations, workload, priorities, and backup coverage

• Monitor invoice queues, aging, blocked invoices, exceptions, and escalations

• Support the team with complex AP, supplier, and system-related topics

• Set clear responsibilities and build consistent ways of working

• Use KPIs and reporting to improve quality, speed, and operational performance

• Identify recurring issues and drive practical, lasting improvements

• Work closely with Procurement, Vendor Management, Master Data, Treasury, Accounting, Logistics, and IT

• Support process standardization and stronger cooperation across different locations

• Drive the effective use of SAP, OpenText VIM, reporting, and automation

Qualifications

• Several years of end-to-end Accounts Payable or Procure-to-Pay experience

• Proven experience leading AP or business operations teams in a Shared Service Centre, Global Business Services, or centralized operations environment

• Experience managing high-volume operations across multiple entities, countries, or business units

• A background in e-commerce, retail, consumer goods, marketplaces, or another fast-moving industry is strongly preferred

• Strong understanding of PO and non-PO invoices, three-way matching, credit notes, payment blocks, vendor reconciliations, invoice exceptions, and month-end activities

• Good practical knowledge of SAP, ideally SAP S/4HANA

• Experience with OpenText VIM or a comparable invoice automation solution is a strong advantage

• Experience using KPIs, service levels, and operational reports to manage workload and performance

• A successful track record in process improvement, standardization, automation, or finance transformation

• Strong people-management skills, including coaching, feedback, development, and conflict handling

• Ability to lead teams through change while keeping daily operations stable

• Strong stakeholder-management and communication skills

• Analytical and structured approach to solving problems

• Professional English skills; German is a strong advantage

• A degree in Finance, Accounting, Business Administration, or a related field is preferred; relevant professional experience may be considered instead

What describes you

• You take ownership and follow topics through to completion

• You are visible, approachable, and close to the daily operation

• You give people clarity, support, and honest feedback

• You remain calm and practical when priorities change

• You use facts and data to make decisions

• You look for root causes rather than repeatedly fixing the same problem

• You can balance people leadership, operational delivery, and process improvement

• You enjoy making processes simpler, clearer, and more effective

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid