Head of Enterprise Solutions Delivery

Role/Team overview

The Head of Enterprise Solutions Delivery (Director of PMO) leads the programme management function responsible for the end-to-end delivery of complex Connectivity, Wi-Fi, and SD-WAN solutions for mid-market and enterprise customers.

This is a customer-facing leadership role accountable for the governance, delivery, and overall success of high-value programmes often spanning 1,000–2,000 customer locations. The post holder ensures excellence in delivery execution through robust PMO frameworks, stakeholder engagement, and cross-functional coordination with internal teams and external technology partners.

The PMO operates as a self-funded function, requiring commercial awareness and collaboration with Sales and Pre-Sales to ensure cost recovery and active contribution to new business growth.

Success Measures:

• Consistent on-time, on-budget programme delivery.

• High customer satisfaction and delivery NPS.

• Establishment of scalable PMO frameworks and standards.

• Achievement of cost recovery and financial performance targets.

• Positive internal and external stakeholder feedback.

What you’ll do

Programme Leadership

• Lead the planning, governance, and delivery of large-scale B2B deployment programmes for Connectivity, Wi-Fi, and SD-WAN solutions.

• Provide executive-level assurance and reporting to senior customer and partner stakeholders.

• Manage delivery risks, dependencies, and performance to achieve on-time, on-budget programme outcomes.

• Act as a senior point of escalation and resolution for customer delivery issues.

• Maintain strong engagement with Comcast and other technology partners to ensure successful SD-WAN integration.

PMO & Team Management

• Lead and develop a team of five Project Managers, ensuring consistent, high-quality delivery across all customer programmes.

• Define and embed PMO governance frameworks, tools, and methodologies.

• Promote a culture of accountability, collaboration, and continuous improvement.

• Ensure clear ownership of delivery milestones, financials, and customer outcomes.

Cross-Functional & Stakeholder Engagement

• Partner with Provisioning Enablement, Engineering, and Pre-Sales teams to align delivery capabilities and resourcing.

• Collaborate with Sales on proposals, solution shaping, and customer presentations where delivery confidence is a key differentiator.

• Work closely with the Director of Sky Business Operations and Customer Group and senior leadership to align programme performance with business objectives.

Commercial & Strategic Accountability

• Operate the PMO as a self-funded function through effective cost control, project pricing, and resource utilisation.

• Contribute to business growth by supporting sales bids and identifying opportunities for service enhancement.

• Provide visibility and insights on delivery performance, risks, and improvement initiatives to leadership teams.

What you’ll bring

Essential criteria:

• Extensive experience leading complex, multi-site B2B customer delivery programmes within telecoms or network services.

• Proven track record managing enterprise programmes involving Connectivity, Wi-Fi, and SD-WAN.

• Strong leadership capability, with experience managing teams of Project Managers or Programme Leads.

• Exceptional stakeholder engagement and communication skills, with confidence operating at senior and executive levels.

• Demonstrated ability to manage commercial and operational performance within cost-recovered or P&L-accountable functions.

• Excellent planning, governance, and risk management capability.

• Experience establishing or maturing PMO functions within a scaling or transforming business.

Desirable skills and experience:

• Experience partnering with major network vendors or carriers (e.g., Comcast, Cisco).

• Recognised project/programme management certification (PRINCE2, MSP, PMP, or equivalent).

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

OR

Livingston

Our Livingston office at Kirkton Campus is home to our first and biggest Contact Centre. It’s also home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant, gym and beauty salon, you can make your routine work for you.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away.

OR Leeds

Leeds Whitehall is home to our Digital Tech hub and Contact Centre teams. With vibrant office spaces, chill-out areas, a multi-faith room and restaurant, it’s a great place to work and connect. We’re located just a 10-minute walk from the train station and there’s a bus stop directly outside the office.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.