Sales Operations Manager NZ

Job Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About The Role

At a particularly exciting time for Electrolux NZ, the Sales Operations Manager will play a pivotal role in supporting the next phase of business growth and commercial success. As the NZ business continues to expand, this role will lead initiatives that strengthen sales performance across both retail and commercial channels, ensuring the organisation is well positioned to capitalise on emerging opportunities.

Focused on driving measurable results, the Sales Operations Manager will identify and implement high-impact, data-driven strategies that enhance sales effectiveness, maximise revenue, and accelerate growth. By leveraging market insights, optimising sales processes, and championing continuous improvement, this role will empower teams to perform at their best and deliver outstanding commercial outcomes. The successful candidate will have the opportunity to make a visible impact, helping shape the future success of a growing business while contributing directly to the achievement of Electrolux NZ's ambitious strategic objectives.

What You’ll Do

• Develop and execute sales optimisation strategies: Collaborate with cross-functional teams to identify areas for improvement in the sales process, develop strategies, and implement initiatives to optimize sales performance.

• Analyse sales data and metrics: Refresh weekly and monthly reports in collaboration with ANZ Sales Analytics team. Own Customer data sell out data ingestion Conduct in-depth analysis of sales data, market trends, and customer behavior to identify opportunities for growth and improvement. Use data-driven insights to develop actionable recommendations for enhancing sales strategies.

• Sales process improvement: Evaluate existing sales processes, identify bottlenecks, and streamline workflows to enhance efficiency and effectiveness. Implement best practices and tools to optimise the sales process and improve conversion rates.

• Collaborate with stakeholders: Work closely with cross-functional teams, including marketing, operations, and finance, to align sales strategies with overall business objectives. Collaborate with key stakeholders to develop and implement joint initiatives to drive sales growth.

• Sales forecasting and planning: Support the development of sales forecasts, budgeting, and goal-setting processes. Monitor sales performance against targets, analyse variances, and recommend corrective actions to ensure sales goals are met. Utlising Sales Planning Tool (SPT) that aggregates retailer and EHP data and facilitates clear Sales development and forecast management

• Performance tracking and reporting: Establish key performance indicators (KPIs) to measure sales performance and track progress. Prepare regular reports and presentations to communicate sales results, key insights, and recommendations to senior management.

• Commercial Acumen: Implement measures to provide greater control over commercial investments, ensuring trade spend is optimized for maximum return. Including investment business cases, tactical management and Customer Price List management.

• Develop and manage channel inventory control tower tools: collaborating with Supply Chain and operations teams to optimize inventory levels, minimize stock outs and reduce excess inventory costs.

• Manage Weekly meeting Cadence: Weekly: Weekly Sales Order Book Meeting; Bi-weekly Sales Delivery Focus Meeting and S&OE Meeting

• Report Management: Stock availability report, slobs and obsolescence management.

Who You Are

• Problem Solving - proactive, self-sufficient leader who navigates complexity, solves problems autonomously, and drives successful outcomes

• Analytical - With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making

• Passionate – about the consumer and in delivering simply outstanding experiences.

• Organised - you set the pace and the priorities, and then you bring a methodical approach to meeting your goals

• Agile & dynamic - Both reactive and proactive, you work efficiently and flexibly to deliver results.

• Energetic - Your enthusiasm is infectious and inspires and engages your colleagues and collaborators to achieve, deliver, and be accountable for their work. You’ll also have the stamina essential to delivering results in both the short and long term.

• Fast learner – with the ability to adapt quickly in unfamiliar situations.

• Highly collaborative, effective communicator with a focus on listening.

• Ability to swiftly identify core issues & opportunities, to potential actions & solutions.

Experience & Qualifications

• Extensive experience in a similar role within Sales Operations/Analytics

• Technical expertise and capability in popular data analytics tools

• Advanced level expertise in Excel

• Power BI and SAP preferred

• Experience within the White Goods industry or a consumer goods environment would be advantageous however not essential

• Bachelor's or master’s degree in business Analytics, Statistics, or other Business-related field

Why work for Electrolux?

Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do.

• Take advantage of exclusive discounts on our products for you, your family, and friends.

• Our Mentorship Program connects you with experienced leaders to support your personal and professional development.

• Recharge with CARE Day an additional day off just for you

• Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health.

• We offer onsite parking, so your day starts and ends with ease.

• Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee.

• Be part of a company committed to sustainability, with real action behind our environmental goals.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Find out more on www.electroluxgroup.com