System Analyst I

System Analyst I

We're hiring! We are looking for a System Analyst I to join our team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The System Analyst I (SA) within the Digital Benefit Solutions team provides strategic business analysis support to internal business stakeholders and clients where applicable. Their focus is to work closely with all assigned clients to gain an in-depth understanding of their business needs and bridging the gap between business requirements and technical / operation solutions. This role involves analysing business needs, documenting client requirements into APAC and Aon agreed standard requirement templates. Requirements gathering will be on site for key markets such as MY and SG clients to support the Activate onboarding showcase model so an MY based SA is critical.

The SA will deliver clear guidance and solutions to clients on the functionality, terminology, and standard operating procedures which accurately reflect the service delivery and technical capacities of the system. This can include new client implementations, an extension of services for a client, or an enhancement of current services. The role also works on ad-hoc projects and strategic initiative to improve productivity and deliver critical solutions locally, regionally & globally.

Duties and Responsibilities

• Lead business requirements gathering workstream for new client implementations and manage complex change request during renewals as per Aon standard models.

• Build and maintain strong relationships with internal and external stakeholders.

• Conduct requirements workshops and sessions with clients to gather and learn business requirements and client processes, and walkthrough requirements with clients and internal teams and translate them into standard requirement templates. These workshops for key markets such as SG and MY will be onsite to support the Activate onboarding showcase approach.

• Work with internal team members to clarify requirements and communicate client expectations effectively to ensure a mutual understanding of requirements, processes and service delivery.

• Work with the Admin team to review Operating Procedure (SOP), Admin Process Document (APD), Claim Rules Arrangement (CRA). This includes providing feedback and recommendation for improvement and align with client requirements and operational process.

• Responsible for the end-to-end process of Change Request, ensuring all changes are effectively managed and communicated across relevant stakeholders. This includes meticulously monitoring and controlling the change process to align with regional and global standards, guaranteeing that all adjustments are seamless and minimally disruptive to ongoing operations.

• Work closely with Data Analysts who prepared the technical and report specification by providing feedback and recommendations to ensure alignment with client requirements.

• Work closely with and support our internal teams to resolve issues and defects, including coordinating with the Configuration System Analyst and Solution Architect on implementation simple design solutions.

• Work with internal team members / development team to outline business requirements where new system features may be required based on client need.

• Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) on assigned projects to achieve the best business outcomes within all agreed Regional and Aon methodology, best practices, protocols, budgets, timelines, etc.

• Help to support and work on productivity efficiency and continuous improvements projects and initiatives across all assigned projects.

• Where assigned undertake project management on relevant internal and external projects.

• Mentor, coach and guide assigned colleagues within the region and globally across Aon. This will include System Analyst within the team.

Skills and experience that will lead to success

• Bachelor’s degree or equivalent in Mathematics, Actuarial Science, Finance, Computer Science, Economics or any other relevant background.

• 4 to 5 years proven track record as a Business Analyst or System Analyst or within a project / implementation environment with recognised analysis, specification development and testing execution.

• Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance preferred) an advantage.

• Digital benefits experience is an added advantage.

• Ability to understand clients' requirements and expectations of quality, manage to those expectations, and communicate effectively and confidently at all levels.

• Capability to document requirements specifications accurately and effectively.

• Proficiency in analysing business challenges, making recommendations or proposals, and resolving complex issues.

• Strong skills in engaging in thoughtful questioning and active listening to build a comprehensive understanding of requirement.

• Competence in working under pressure and meeting deadlines.

• Possession of an innovative and creative attitude, coupled with strong analytical skills.

• Flexibility to adjust behavior to suit a diverse range of cultures and environments.

• Collaborative team player committed to maintaining high standards of work.