Senior

SAP S/4HANA Architect & Technical Service Manager - Sovereign Cloud Delivery Germany (m/f/d)

St. Leon-Rot, DE, Berlin, Germany · Hybrid

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality, and spread opportunity for our employees and customers across borders and cultures.

SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Global Sovereign Cloud Delivery & Operations business unit is part of SAP Product Engineering with responsibility across the relevant Sovereign Cloud portfolio of SAP. Global Sovereign Cloud Delivery & Operations is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables.

YOUR FUTURE ROLE

We are looking for an S/4HANA Architect / Technical Service Manager within SAP Sovereign Cloud. You will act as the primary technical owner and strategic advisor for customer private cloud landscapes, driving stability and optimization, and contributing to architectural improvements. In this role, you will drive proactive risk management, provide architectural guidance, and oversee end-to-end technical governance - empowering customers to achieve secure, reliable, and scalable cloud operations aligned with their business goals.

As an Architect / TSM you deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's Sovereign Cloud customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.

Your core tasks include but are not limited to:

Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, and best practices that optimise the landscape and align with business objectives and long-term sustainability.
Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
Own the end-to-end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realization from cloud investments.

WHAT YOU BRING

Strong technical expertise in SAP technologies with several years of hands-on SAP Basis experience (REQUIRED) in both implementation and steady-state scenarios; knowledge of operating systems, databases, networking, disaster recovery/HA and technical architecture is considered essential to being successful in this role.
Extensive experience in SAP technical administration and operations (7+ years).
Extensive experience in the SAP RISE methodology and SAP migrations.
Experience with SAP HANA and Linux environments (5+ years) is highly valued.
Customer-focused experience in technical leadership or customer-facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
Collaborative and analytical mindset, with strong problem-solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
Relevant experience in SAP Cloud Infrastructure, Open Stack, Terraform or Ansible is a plus.
Relevant certifications in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) are considered an advantage.
Fluent Business English language skills, German language skils are a plus.
A willingness to work in a 24/7 environment with on-call duties and flexibility to work in shifts, ensuring consistent coverage and support. The role includes an attractive remuneration package for shift work and on-call duties.
Commitment to maintaining daily office presence for efficient team collaboration. Available office locations: Berlin & St. Leon-Rot.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment: Cloud, Information Technology, IT Manager, Service Manager, Developer, Technology, Customer Service

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