Customer Success Intern (6 months contract)

Company Description

NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.

The NIQ Bulgaria Customer Success team is currently looking for an intern who will be supporting our Client Service specialists and Analytical consultants with specific client support related activities.

Job Description

• Helping with the daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets

• Reviewing local macroeconomic and FMCG market trends and supporting Analytical consultants with preparing analysis and providing insights to our clients

• Participating in the NIQ service model transformation by driving the adoption of automated client servicing platforms

• Assisting our sales experts with identifying sales opportunities, pricing, contract negotiations, and documentation

• Developing knowledge about NIQ products, methodology and FMCG industry trends and preparing client materials

• Working regularly with other internal NIQ teams (e.g. operations, technology and data science) on different internal projects and initiatives

Qualifications

• University student or fresh graduate in a relevant field (e.g. economics, business studies, marketing)

• Strong communication skills – very good English and Bulgarian (written and spoken)

• Ability to work in a digital enabled environment and to adopt and promote the usage of new modern web platforms

• Experience with Outlook, Microsoft Excel, PowerPoint and other Microsoft tools

• Interest in the FMCG industry

• Ability to communicate and work with associates at all levels in the organization

• Ability to build relationships across countries and cultures

• Ability to meet strict deadlines

Additional Information

Our Benefits

• Flexible working environment

• Volunteer time off

• LinkedIn Learning

• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion