Commercial Engineering Director (Chief of Staff)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Commercial Engineering Director (Chief of Staff)

Overview: This role serves as a strategic partner and Chief of Staff to the Head of Commercial Engineering within Commercial and New Payment Flows (CNPF), one of Mastercard's fastest-growing business units, expanding beyond consumer into B2B, embedded finance, and SME payments The organization is at the center of Mastercard's commercial growth agenda. This role sits at the intersection of Engineering, Product, Finance, and enterprise leadership, helping shape how the organization operates and how its leaders engage with key stakeholders across the business The ideal candidate brings strong judgment, executive-level communication, and the ability to work independently across competing priorities in a complex, fast-moving environment

About the Role:

• Partner with the Head of Commercial Engineering to drive execution of strategic priorities across Engineering, Product, Finance, Legal, and enterprise functions

• Develop high-quality executive communications, including Monthly Business Reviews, governance materials and leadership messaging, that are clear, structured, and decision-oriented

• Coordinate alignment between CNPF product areas and technical teams, helping resolve dependencies and ensure priorities are well-connected across functions

• Translate operational and delivery data from a variety of sources into meaningful insights and recommendations that support leadership decision-making

• Lead internal communications and employee engagement initiatives, including Townhalls, cross-team governance forums and organizational newsletters

• Take ownership of complex, ambiguous business problems by defining the approach and delivering actionable recommendations

• Represent the Head of Commercial Engineering in governance forums and cross-functional meetings where required.

All About You:

• Proven experience in a Chief of Staff, strategic operations, or senior business management role supporting executive leadership

• Able to work independently, manage competing priorities, and anticipate the needs of senior team members without requiring close direction

• Exceptional written and verbal communication skills, with experience producing materials for CTO, CPO, CFO, EVP and SVP audiences

• Strong analytical capability, with the ability to interpret data across operational, delivery and workforce dimensions and translate findings into clear recommendations.

• Comfortable navigating ambiguity and bringing structure to complex, cross-functional challenges

• Skilled at building relationships and driving alignment across senior stakeholders without direct authority

• Background in financial services, payments, or technology organizations preferred

• Familiarity with B2B, SME, or embedded finance technology and product environments is an advantage

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

New York City, New York: $172,000 - $283,000 USD

Purchase, New York: $164,000 - $271,000 USD