Senior Hospitality Experience Associate

ABOUT BEDROCK Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company.

For additional information about Bedrock, please visit bedrockdetroit.com or connect with us on Facebook, Instagram, LinkedIn and X.

POSITION SUMMARY

The Senior Hospitality Experience Associate plays a key role in supporting the operational success of Bedrock's hospitality partners across our portfolio of properties & spaces in Detroit and Cleveland. Serving as a primary point of contact, this role builds strong partner relationships while coordinating projects, programs, and operational initiatives that enhance the guest experience and the day-to-day operations. Some of our hospitality partners and tenants include, Pine Hall, the Ritz Carlton Cleveland, Shinola Hotel Detroit, Roost Detroit & Cleveland, Method Hospitality, The Department at Hudson’s, and Edition Detroit.

Working closely with the Senior Manager, Hospitality Experience, the Senior Hospitality Experience Associate collaborates with internal teams, hospitality partners, tenants, vendors, and community organizations to deliver engaging experiences, improve operational performance, and support strategic hospitality initiatives. This role combines relationship management, project coordination, operational data analysis, and cross-functional collaboration to help create vibrant destinations and ensure hospitality partners are positioned for long-term success.

ESSENTIAL FUNCTIONS

• Coordinate assigned hospitality partner relationships, helping ensure consistency in service standards, operational effectiveness, and overall guest experience quality.

• Contribute recommendations for operational systems, processes, and best practices to improve efficiency, guest experience, and business outcomes.

• Collect, track, analyze, and organize operational data and performance metrics to support reporting, measure success, and inform decision-making.

• Evaluate operational and hospitality performance trends and provide recommendations to enhance guest satisfaction and operational outcomes.

• Contribute to the development and execution of hospitality-focused programs, promotions, seasonal campaigns, and experiential initiatives in collaboration with partners to drive guest engagement and foot traffic.

• Coordinate assigned hospitality and experience-driven projects, ensuring timelines, deliverables, and stakeholder communications remain aligned.

• Evaluate program effectiveness by gathering feedback, compiling results, and identifying opportunities for continuous improvement.

• Coordinate with vendor partners to support the execution of events, activations, and programming designed to drive engagement with Bedrock amenities and properties.

• Identify and facilitate connections between hospitality partners, Bedrock’s Family of Companies (FOCs), and local Detroit and Cleveland businesses to support collaboration and value creation.

• Provide regular updates and recommendations to leadership regarding project status, operational performance, and hospitality initiatives.

• Other duties as assigned.

POSITION REQUIREMENTS

• Bachelor’s degree in Hospitality Management, Event Planning, Marketing, Communications, Project Management, or a related field, or equivalent relevant experience.

• 3–5 years of experience in hospitality operations, tenant relations, account management, project management, or a related field.

• Ability to represent Bedrock in a professional manner consistent with Bedrock’s mission, vision, and core values.

• Experience analyzing data, creating reports, and developing recommendations to support operational decision-making preferred.

POSITION QUALIFICATIONS

• Demonstrates sound judgment and the ability to independently manage assigned workstreams while escalating complex issues appropriately.

• Knowledge of hospitality operations, guest experience, tenant relations, project coordination, and operational performance measurement.

• Ability to identify operational trends, analyze performance data, and develop recommendations that support continuous improvement.

• Ability to manage multiple priorities, build effective relationships with hospitality partners and stakeholders, and deliver results within established budgets and timelines.

KEY COMPETENCIES

• Communication: Effectively communicates information clearly and professionally, adapts messaging to the audience, and builds positive working relationships with residents, guests, and team members.

• Planning & Organization: Manages time and priorities effectively, adapts to changing needs, and executes tasks with attention to detail and accuracy.

• Problem Solving: Identifies and addresses routine issues using sound judgment, collaborates with others as needed, and escalates more complex situations appropriately.

• Culture & Ethics: Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values.

• Technical Skills: Demonstrates the skills and knowledge needed to perform role responsibilities effectively and collaborates with others to support team and organizational goals.

• Leadership & Accountability: Demonstrates accountability by setting and meeting expectations, taking ownership of responsibilities, building positive relationships, modeling organizational values, and adapting effectively to change.

WORK ENVIRONMENT

• Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.

• Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time.

• Prolonged periods of sitting and computer use; occasional movement between buildings; ability to occasionally lift up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.