Billing Analyst II

Job Description Summary

The Billing Analyst is responsible for the accurate and timely processing of billing activities, ensuring data integrity across systems and compliance with company policies. This role supports end-to-end billing operations, including invoice processing, credit management, product setup, and month-end reconciliation, while working closely with internal teams to resolve discrepancies and maintain billing accuracy.

Key Responsibilities

Billing & Invoicing

• Manage the billing upload process and ensure accurate invoice generation across systems.

• Create and process manual invoices for custom work via JIRA tickets.

• Monitor unposted invoices in billing systems (e.g., Eagle Admin) and resolve issues to ensure successful posting.

• Maintain and update billing exception reports, investigating and correcting discrepancies.

Credit & Adjustments

• Process credit notes, ensuring correct application and revenue coding.

• Review and validate credit note accuracy in line with financial controls.

Product & Account Setup

• Set up new products (e.g., Agency Studio, Website Blue, domains, M365 email licenses).

• Manage domain setup and configuration via WHMCS.

Cancellations & Account Changes

• Process customer cancellations, ensuring accurate system updates and billing adjustments.

• Reconcile cancelled and voided invoices across platforms (e.g., WHMCS vs Xero).

Month-End Close Support

• Perform month-end billing checks, including: Reviewing invoices and credit notes to confirm they have been issued correctly (Paid and Awaiting Payment). Identifying and resolving draft or unapproved transactions. Reconciling unallocated receipts in control accounts. Reviewing revenue postings (e.g., specific GL accounts such as 40904, 40905, 40003) and correcting misallocations. Verifying credit note revenue coding accuracy. Completing system reconciliation checks (e.g., WHMCS vs Xero, branding checks, product-specific invoicing such as Designly Lite).

Revenue & Pricing Administration

• Coordinate and issue price increase and auto-renewal notifications (annual and rolling).

System & Workflow Coordination

• Manage and update JIRA tickets relating to billing requests and manual invoicing.

• Collaborate with internal stakeholders to resolve billing issues and ensure process adherence.

REQUIREMENTS:

• Preferable with knowledge using Xero but not essential

• Proactive, positive attitude, team player with the ability to multitask whilst maintaining attention to detail and a natural problem solver

• 3+ years experience

• Excel skills (Intermediate) – Vlookup, pivot tables, etc.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!