Service Contracts Coordinator

Service Contracts Coordinator

Location: 85 Woodridge Dr. Amherst, NY Reports To: Manager – Client and Field Services

About the role: As a Service Contracts Coordinator, you will play a key role in supporting the lifecycle of service agreements and ensuring delivery against customer commitments. You will work cross-functionally with service, sales and external partners to manage contracts, coordinate service execution and drive a high level of customer experience.

What Will You Do?

• Manage service contracts, warranties and customer entitlements (SLAs), ensuring accuracy and compliance

• Coordinate preventive maintenance (PM) and service activities with customers and delivery partners

• Track Contact renewals, expirations and extensions: proactively support renewal planning

• Prepare and manage time & material (T&M) quotes, including scope validation and partner coordination

• Support RFQ processes and collaborate with external service providers to meet customer requirements

• Review service documentation to ensure work performed aligns with contractual scope

• Validate partner invoices against purchase orders and support the invoicing process

• Monitor service delivery performance to ensure on time execution and SLA adherence

• Serve as a primary point of contact for customer inquiries via phone, email and service systems

What Qualifications Will Make You Successful?

• Associate or bachelor’s degree in business, Operations, or related field preferred

• 2 + years of experience in service coordination, contracts administration, or customer support

• Experience with ERP/CRM systems (e.g. Acumatica, SAP, Salesforce) preferred

• Strong organizational skills with the ability to manage multiple priorities

• Excellent communication skills and customer-focused mindset

• High attention to detail with strong problem – solving capabilities

Key Competencies

• Customer first mindset

• Accountability and ownership

• Collaboration across teams and partners

• Ability to prioritize and work in a fast paced, dynamic environment

• Process discipline and data accuracy

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.