Supplier Quality & Customer Satisfaction Manager

The Supplier Quality & Customer Satisfaction Manager is responsible for ensuring suppliers consistently meet quality, delivery, and performance expectations that support customer satisfaction objectives. This role serves as the primary link between Procurement, Supply Chain, Operations, Manufacturing, and Suppliers to improve supplier quality, reduce defects, eliminate disruptions, and drive continuous improvement across the supplier base.

Key Responsibilities

• Develop and manage the Supplier Quality Program.

• Establish supplier quality requirements, standards, and performance expectations.

• Lead supplier qualification, onboarding, and approval processes.

• Conduct supplier audits and assessments.

• Monitor supplier performance through scorecards and KPI reviews.

• Lead Supplier Corrective Action Requests (SCARs).

• Facilitate root cause investigations using 8D, 5 Why, and Fishbone methodologies.

• Lead supplier development initiatives and quarterly business reviews.

• Support incoming quality controls and risk mitigation activities.

• Drive supplier-related improvements impacting customer satisfaction.

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Quality, or related field.

• 5+ years of supplier quality, manufacturing, procurement, or operations experience.

• Experience managing supplier audits, corrective actions, and quality programs.

• Strong analytical, leadership, and project management skills.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt.

• ASQ CQE or CMQ/OE certification.

• Experience with PPAP, APQP, FMEA, SPC, and Control Plans.

• Experience in prefab, electrical equipment, industrial manufacturing, or construction-related industries.

Key Performance Indicators

• Supplier PPM Reduction

• Incoming Defect Reduction

• Supplier Audit Compliance

• Supplier On-Time Delivery

• Corrective Action Closure Rate

• Supplier-Caused Customer Complaints

• Cost of Poor-Quality Reduction

Supplier Audits & Compliance

• Develop and execute annual supplier audit plans based on risk, spend, criticality, and performance.

• Conduct quality system, process, manufacturing, and compliance audits at supplier facilities.

• Evaluate supplier adherence to contractual requirements, specifications, quality standards, and regulatory requirements.

• Document audit findings, identify gaps, and issue corrective action requests.

• Verify implementation and effectiveness of corrective actions through follow-up audits and reviews

• Maintain audit records, schedules, and compliance documentation.

• Partner with Procurement and Operations teams to support strategic supplier development and risk mitigation efforts.

• Report supplier audit results, trends, and risks to leadership through scorecards and performance reviews.

What's in it for me?

• Lead a team where your insights directly influence customer experience and business strategy

• Career growth supported by training, leadership development, and mentorship programs

• Collaborative, innovative culture that values data-driven thinking and creative solutions

• Flexible work options designed to help you thrive professionally and personally

Bring your leadership and analytical expertise to a team that's ready to welcome you! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.