Associate SAP POM Consultant (IT Analyst)

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

DOW has an opportunity for Associate SAP POM Consultant (IT Analyst) who begins to apply conceptual knowledge to assist in designing, developing, and supporting solutions and processes to meet business needs and requirements. Accompanied by significant guidance, works in a business process, enabling, or implementation team, and applies general knowledge of Information Systems, which is typically developed through formal education.

In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding.

It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines.

Responsibilities

• Support SAP Production Operations Management (POM) and Production Planning (PP) applications that enable critical manufacturing operations across global production facilities.

• Collaborate with business process experts, senior analysts, and solution managers to understand manufacturing requirements and support the delivery of reliable, scalable technology solutions.

• Assist with application configuration, testing, deployment, and production support activities for manufacturing systems, ensuring adherence to enterprise standards and best practices.

• Support production execution processes by investigating and resolving application issues related to process orders, batch management, production confirmations, inventory transactions, and manufacturing traceability.

• Participate in troubleshooting application, data, and integration issues across interconnected systems, contributing to root cause analysis and resolution activities.

• Support delivery of project and enhancement activities, including requirements gathering, functional testing, documentation, training support, and deployment preparation.

• Create, update, and maintain functional documentation, support procedures, and knowledge articles to improve supportability and knowledge continuity.

• Monitor application interfaces and data flows, supporting integration stability across SAP and connected manufacturing systems, and assisting in resolving data and interface issues.

• Participate in incident management processes, including ticket triage, prioritization, and resolution support within a 24x7 global manufacturing environment.

• Actively engage in support rotations, contributing to timely resolution of incidents and minimizing disruption to manufacturing operations.

• Develop foundational knowledge of manufacturing processes, SAP PP/POM capabilities, and system integrations to build functional and technical expertise.

Qualifications

• Bachelor degree in IT discipline preferred or a minimum of 3 years of relevant experience.

Your Skills

• Foundational understanding of manufacturing and production execution processes, including how IT systems enable end-to-end production operations across global manufacturing environments.

• Knowledge of SAP Production Planning (PP), Production Operations Management (POM), or related manufacturing systems, with an understanding of their role in supporting production execution and operational workflows.

• Understanding of key manufacturing concepts including process orders, batch management, production confirmations, inventory transactions, and manufacturing traceability.

• Ability to analyze business requirements and support the translation of those requirements into functional and technical solution designs under guidance.

• Experience supporting application lifecycle activities including configuration, testing, defect investigation, documentation, and production support.

• Exposure to incident management and issue resolution processes, including troubleshooting application, data, and integration issues in a production environment.

• Foundational understanding of system integrations, interfaces, and data flows within an enterprise manufacturing landscape.

• Ability to work with cross-functional teams (business process experts, developers, architects, and support teams) to support solution delivery and issue resolution.

• Strong communication, documentation, and collaboration skills, with the ability to clearly document processes, solutions, and support procedures.

• Demonstrated learning agility, with the ability to quickly build knowledge of manufacturing processes, SAP capabilities, and integrated system landscapes.

Additional notes

• Experience with SAP ECC and/or SAP S/4HANA manufacturing solutions, including exposure to production planning or production execution processes.

• Exposure to manufacturing, quality, supply chain, or operations business processes within an enterprise or industrial environment.

• Familiarity with SAP and non-SAP application landscapes, including custom solutions and integrated enterprise applications.

• Experience participating in application support, testing, or project delivery activities, including issue triage, defect investigation, or deployment support.

• The ability to accommodate a flexible schedule aligned with international time zones is essential.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

  • Employee stock purchase programs (availability varies depending on location).

• Student Debt Retirement Savings Match Program (U.S. only).

  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Competitive yearly vacation allowance.

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

• On-site fitness facilities to help stay healthy and active (availability varies depending on location).

• Employee discounts for online shopping, cinema tickets, gym memberships and more.

• Additionally, some of our locations might offer:

  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.