Thailand Business Support Advisor

Posting Date: 7 Aug 2026

City: Bangkok

Location: Bangkok, TH, 10110

Contract Type: Permanent

Division: South Asia Pacific Marine

Level of experience: Junior

RINA is currently recruiting for a Thailand Business Support Advisor to join its office in Singapore within the South Asia Pacific Marine Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

1. Customer Data Management (if needed):

   • Create and maintain accurate customer records in the database.
   • Ensure that customer information is up-to-date and complete.
   • Handle customer inquiries related to account information and updates.

2. Offer Management:

   • Collaborate with business development teams to insert offer in the internal system
   • Provide customer with complete and accurate offer documents

3. Contract and Customer Order Processing:

   • Manage and update contract, ensuring accuracy and completeness.
   • Receive and process customer orders, ensuring accuracy and completeness.
   • Coordinate with relevant departments to fulfill orders in a timely manner.
   • Update customers on order status and expected delivery dates.

4. Invoicing (if needed):

   • Generate and issue invoices to customers based on sales orders or service agreements.
   • Verify the accuracy of invoice details, including pricing and quantities.
   • Handle invoice-related inquiries and discrepancies.

5. Payment Processing (if needed):

   • Monitor and track customer payments.
   • Coordinate with the finance department to ensure timely and accurate payment processing.
   • Address payment-related inquiries and issues.

6. Timesheet Management (if needed):

   • Remind technical staff to submit accurate and timely timesheets for each project.
   • Ensure timesheets are completed in accordance with company policies and client requirements.

7. Customer Communication:

   • Communicate with customers to provide information about products, services, and order status.
   • Respond to customer inquiries and resolve issues promptly and professionally.
   • Send out communication regarding invoices, payment reminders, and other relevant updates.

8. Problem Resolution:

   • Identify and address customer concerns, working collaboratively with other departments as needed.
   • Investigate and resolve billing discrepancies or disputes.
   • Ensure a high level of customer satisfaction through effective problem resolution.

9. Compliance and Documentation:

   • Ensure compliance with company policies and procedures in customer interactions.
   • Maintain accurate and organized records of customer communications, transactions, and invoices.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

• Minimum of 3 years of experience in business support, customer service, order management, or a related administrative role.

• Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.

• Experience in offer management, contract processing, and customer order fulfillment.

• Familiarity with invoicing, payment processing, and timesheet management is a plus.

• Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.

• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.

• Proven ability to handle customer inquiries professionally and resolve issues efficiently.

• Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.

• Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.

• Ability to multitask and manage priorities in a fast-paced business environment.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.

• While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage.

• A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.

• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.

• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.

• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.

• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.