PI Omnichannel Solution Architect - Pharma Medicines GPS

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Senior Solution Architect will design business-driven, standards-based, and future-ready solutions to enable Roche’s omnichannel orchestration capabilities. This role focuses on building and scaling an integrated ecosystem leveraging Adobe Experience Platform (RT-CDP, AJO, CJA), ensuring alignment with enterprise architecture, data strategy, and governance standards.

You will operate within a complex, multi-solution environment, driving the architecture vision across data, platforms, and activation use cases. The role requires balancing current delivery needs with long-term scalability, while ensuring robust handling of non-functional requirements (NFRs), data privacy, and system performance.

Description of the area

Job Responsibilities

Architecture & Design

• Define end-to-end omnichannel architecture aligned with business and enterprise standards

• Establish data models, identity frameworks, and integration patterns

• Manage NFRs (performance, scalability, security, compliance)

Data & Integration

• Integrate CRM, MDM, consent, and web/app event data

• Enable unified customer profiles and audience segmentation

• Ensure data quality, governance, and privacy compliance

Platform (Adobe Stack)

• Architect and guide implementation of RT-CDP, AJO, and CJA

• Enable real-time segmentation, journey orchestration, and activation

• Ensure seamless integration with enterprise systems

Real-time & Orchestration

• Design event-driven and streaming architectures

• Enable multi-channel activation (email, paid media, others)

• Establish reusable audience and journey frameworks

Strategy & Delivery

• Define architecture roadmap and support delivery across use cases

• Identify risks, dependencies, and optimization opportunities

• Drive adoption of best practices, patterns, and new technologies

Stakeholder Management

• Collaborate across business, product, and tech teams

• Communicate complex concepts clearly and drive alignment

Qualifications

Experience

• Proven experience in solution architecture within data and martech ecosystems

• Experience with CDPs and omnichannel platforms (Adobe preferred)

• Experience working in global, cross-functional teams

• Certifications on Adobe stack - (AJO, CJA and RT-CDP)

Technical Skills

• Strong understanding of:
  • Customer data platforms, identity resolution, segmentation
  • Event-driven / streaming architectures
  • Integration with CRM, MDM, consent systems
  • Experience with APIs, cloud data platforms, and data governance concepts (GDPR)

What Success Looks Like

• Scalable omnichannel architecture aligned with enterprise standards

• Reliable data foundation enabling unified profiles and segmentation

• Real-time orchestration and activation across channels

• Measurable business impact through improved customer engagement

• Strong stakeholder alignment through clear communication and effective translation of complex concepts into business value

• Ability to influence and drive adoption of architectural decisions across cross-functional teams

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.