Payroll & HR Operations Manager

Job Description

The Payroll & HR Operations Manager is an individual contributor role (not a people leader) that will involve driving operational excellence, continuous improvement and global initiatives across Payroll, Benefits and Time & Attendance processes within the Business Service Organization (BSO).

Core Responsibilities

• Drive continuous improvement initiatives across Payroll, Benefits and Time & Attendance processes by analyzing operational performance, identifying opportunities and coordinating implementation of sustainable solutions.

• Analyze available data, KPIs and operational insights to identify trends, risks and improvement opportunities, partnering with relevant teams to support data-driven decision making.

• Coordinate and support selected global Employee Services processes, including recurring activities such as Annual Merit Increase and PMP Bonus Updates.

• Lead cross-functional improvement projects by aligning stakeholders, tracking progress, managing dependencies and supporting successful implementation.

• Act as a key collaboration point across Payroll, Benefits, Time & Attendance, HR, Finance and Business Process Improvement teams, promoting an end-to-end view of service delivery.

• Identify opportunities for process simplification, automation and standardization, supporting adoption of new ways of working across teams and locations.

• Challenge existing processes and practices to improve efficiency, quality, compliance and overall employee service delivery.

• Provide structured updates, insights and recommendations to support leadership discussions and prioritization of improvement initiatives.

• Support governance activities, internal controls and audit requirements related to Employee Services processes

Play your part in our team succeeding

This stand-alone role combines strong operational understanding, analytical capabilities and project management skills to identify improvement opportunities, support effective execution and drive sustainable enhancements across regional and global teams. Based in EMEA and reporting to the Director of Payroll, Benefits & Time & Attendance, this role supports regional operational excellence while contributing to global insights, improvement initiatives and selected global processes.

The role requires a strong ability to work cross-functionally, influence stakeholders without direct authority and connect operational details with an end-to-end view of Employee Services delivery.

Do you have what it takes?

• Master’s degree in a business-related field or equivalent working experience.

• 5+ years of experience in Payroll, Benefits, Time & Attendance, HR Operations or related service delivery environments within a multinational organization.

• Demonstrated experience in coordinating projects, improvement initiatives or operational transformation activities.

• Strong analytical skills with the ability to interpret data, identify trends and translate insights into actions.

• Experience working with international stakeholders across multiple countries or regions.

• Understanding of operational processes, controls and compliance requirements.

• Ability to influence and collaborate effectively without direct managerial authority.

• Strong communication and stakeholder management skills.

• Structured problem-solving approach with a continuous improvement mindset.

• Ability to manage multiple priorities and work independently in a dynamic international environment.

• Interest and curiosity towards automation, digital solutions and new ways of working

• Experience with global Payroll providers or outsourced Payroll models.

• Experience with SAP Payroll, ADP Celergo or Workday Payroll or similar service platforms.

• Experience with UKG T&A System and Benefits Management.

• Experience with Workday and Service Now.

• Experience supporting global compensation cycles such as Merit Increase or Bonus process.

• Experience with data visualization tools (e.g. Power BI) and operational analytics.

• Experience with Project management.

• Experience with Lean, Six Sigma or other process improvement methodologies

#EL - LI1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.