Talent Acquisition Operations Coordinator

Reporting to the Operations Manager within the Talent Acquisition function, the TA Operations Coordinator delivers an accurate, compliant and customer-focused onboarding service. Partnering closely with candidates, recruiters, hiring managers and the wider Talent Acquisition team, you will support the end-to-end journey from offer through to day one, meeting service levels, maintaining data accuracy and ensuring a seamless experience throughout the onboarding process. You will work in a fast-paced environment, balancing multiple priorities while delivering a high-quality service and maintaining compliance standards.

What you’ll do

• Manage a caseload of end-to-end onboarding up to Head of level across a variety of contract types.

• Produce accurate contracts and onboarding documentation within tight SLAs, prioritising work to protect start dates and candidate experience.

• Process internal moves, promotions and change of details, ensuring records and contractual changes are complete and right-first-time.

• Deliver robust pre-employment checks, including Right to Work and background screening, escalating exceptions and complex cases appropriately.

• Maintain audit-ready employee files and HR system records, working to required controls, data accuracy and compliance standards.

• Partner collaboratively and provide advisory support to recruiters, Talent Acquisition and hiring managers to resolve issues and enable smooth hiring.

• Communicate proactively with candidates and stakeholders, providing clear updates, guidance and timely responses to queries.

• First line response post offer for candidates on all queries, triaging queries/flags to correct team to mitigate risk, avoiding drop-outs and delays to start date and ensuring an exceptional candidate experience.

• Stay agile and flex to peaks in demand, while identifying and helping to drive operational efficiencies through technology, AI and continuous improvement of BAU processes to enhance service, turnaround and quality.

What you’ll bring

• Experience managing a high-volume workload, balancing competing priorities and delivering work accurately within agreed deadlines and service levels.

• Strong attention to detail, with the ability to maintain accurate records and handle sensitive or confidential information appropriately.

• Strong communication and relationship-building skills, with the ability to provide excellent service and build effective working relationships with customers, colleagues and stakeholders.

• Experience working within defined processes, policies or compliance requirements, demonstrating sound judgement and escalating issues appropriately.

• Resilient and adaptable, with the ability to respond positively to changing priorities and business needs while maintaining a high-quality service.

• Experience gained within an operational, administration, customer service, HR, recruitment or shared services environment would be advantageous.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.