Customer Service Staff

Job Description: Customer Service Staff Reporting: CS Manager

TASKS – ACTIVITIES – RESPONSIBILITIES

• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;

• Consult and answer customer questions;

• Record and manage customer information and constantly update it on the database system;

• Building relationships with customers based on focusing on customer needs and wants and closing sales;

• Co-ordinate the activities of the Customer Service team; provide support and advice to team members;

• Supporting team member to push audit report with auditor in case of late KPI;

• Evaluate customer feedback and identify ways to maximize customer satisfaction;

• Calculating and submit sub fee, OT of auditor/ sub-contractor.

CANDIDATE PROFILE

• Bachelor’s degree in English, Business Admin or Technical major

• At least 1-2 years working experience as Customer Service/ Admin position or relevant

• Effective team co-ordination and leadership skills

• Customer orientation and ability to adapt/respond to different types of character

• Ability to multi-task, prioritize, and manage time effectively

• Good command of English

TECHNICAL AND PROFESSIONAL SKILLS

• Good English skills (writing and speaking)

• Good social communication skills

• Clear voice and cheerful character

• Possess sound judgement, analytical skills and tenacity

• Problem solving with a high level of commercial awareness

• To understand complex operations from a broad perspective

BENEFITS

• Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check

• 13th salary, salary review per year, bonus

• Annual leave with pay: 15 -18 days/year + 5 sick leave/ year

• Phone allowance, taxi card,…

• Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)

• Participate in events with company such as Year end party, Outing trip, Family day. Environment day

• Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)

• Birthday gifts and shorter working time on birthday

• Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.