Customer Training Manager

Job Description:

SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.

LOCATION: Portsmouth or Chippenham, Wiltshire (with some hybrid working available subject to our Hybrid Working Policy)

TYPE: Full time

WHAT'S IN IT FOR YOU

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme

• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

• Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?

We are looking for a Customer Training Manager to join our team at Airbus Defence & Space, Portsmouth.

Reporting directly to the Head of Logistics, ILS and Training you will be responsible for establishing and managing technical communication training services for Space Digital and ensure that training products and services are delivered on time, within budget, and in alignment with customer and user requirements.

You will conduct Training Needs Analysis (TNA) to identify gaps and develop effective training solutions while collaborating with various internal teams such as Bid Management, Product Development, and Engineering.

HOW YOU WILL CONTRIBUTE TO THE TEAM

• You will conduct Training Needs Analysis (TNA) to identify training gaps and propose effective solutions.

• You will develop and deliver training courses for new equipment and services provided by Space Digital.

• You will manage technical training instructors and support staff, ensuring high-quality training delivery.

• You will collaborate with internal teams to gather necessary information for training development.

• You will conduct training assurance activities and evaluations to measure effectiveness against performance standards.

ABOUT YOU

• Experience in developing and delivering technical training within satellite communications.

• Experience conducting Training Needs Analysis.

• Knowledge of JSP 882

• Experience leading a training team, including resource and workload management.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.

#LI:MF1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: AIRBUS Defence and Space Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Training support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.