Customer Service Executive

Job Description

About the Role

The Client supports Executive NielsenIQ retail FMCG clients by providing data analysis, responding to client inquiries, and ensuring timely delivery of reports and solutions. This role is ideal for individuals starting their career in data analytics and client services, offering opportunities to develop expertise in retail measurement and client relationship management.

Key Responsibilities

• Support a portfolio of FMCG retail clients in Egypt.

• Learn and become proficient in NielsenIQ Discover and other analytical tools.

• Assist clients with basic platform navigation and data-related inquiries.

• Conduct preliminary investigations into data quality issues and escalate when necessary.

• Collaborate with Operations, Commercial, and Reporting teams to ensure successful project completion.

• Respond to client requests in a professional and timely manner.

• Monitor project timelines and follow up with internal stakeholders.

• Prepare standard reports and basic analytical insights.

• Maintain high levels of client satisfaction through effective communication and follow-through.

Additional Information

Our Benefits

• Flexible working environment

• Volunteer time off

• LinkedIn Learning

• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion