Senior

Manager, Systems Engineering

Toronto, Canada · On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Please Note:

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.

This position reports to: Director, Systems Engineering

As a Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.

What you get to do in this role:

Own the deployment, management and support of systems that make up our Canadian sovereign cloud running on GCP, as well as contribute to initiatives globally spanning across our global clouds running on Azure, AWS and GCP
Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure.
Work with Product and Program management to define and communicate the team’s external commitments and roadmap.
Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.
Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews.
Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations.
Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
Set and sustain technical standards and best-practices in your domain.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years’ experience leading systems/software development and engineering, release management and DevOps across a global 24x7 production environment with a Bachelor’s degree; or 6 years and a Master’s degree or equivalent experience.
People management experience, and of a technical operations team such as DevOps.
Deep technical fluency in public cloud, infrastructure automation, DevOps practices and software engineering principles.
Proficient with the components of infrastructure including public cloud, OS, linux, virtualization, and web applications and databases.
Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)
Experience with configuration management platforms at scale.
Demonstrated success balancing competing priorities in a fast-moving environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Work cross-functionally to build consensus and drive complex projects and issues to completion.
Ability to drive technical direction while supporting engineering autonomy and creativity.
Outstanding communication skills.

This posting is for a new vacancy.

For positions in this location, we offer a base pay of $125,700 - 220,000 CAD, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.”

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.