Senior Account Manager

Location: Wuhan, China

Responsibilities:

• As key account manager to build winning strategy for key accounts

• Able to integrate the industrial perspective through key accounts and set up winning strategy for markets accordingly

• Account management: includes account development plan, business strategy, key DIN/DWIN goal, critical issue escalation and close-loop tactical execution. Initiate customer product road, set up executive appointment, manage forecast and backlog related business planning.

• Account maintenance: require updates at least once a quarter to update customer’s roadmap, org-chart, contacts, challenges, revenue projection and competitor’s progress.

• Manage communication: Communicate customer expectation and requirement crystal clear back to internal marketing and engineering team. Collecting feedback from internal stakeholders and sending proper approval back to set accurate customer expectation.

• Team alignment: Provide weekly comprehensive customer status report and set up weekly call to close-loop every open issue. Helping the organization to innovate and to develop new business models based on customer needs and requirements.

• Project management: Work as a driver, deal critical issue escalation and close-loop tactical execution. Identify impacts, critical path and challenges, could take full use of resources and lead to win.

• Business operation: Working closely with operations to ensure quality and profitability in delivery by securing contract fulfillment, including the delivery of services, is the sponsor of customer projects.

• Customer relationship setup: Building relationships with working level and senior customer executives to achieve "trusted partner" status and address the entire business needs of the customers.

Qualifications:

• Over 8 years working experience in semiconductor products promotion, experience of signal integrity products preferred

• Over 5 years working experience for key accounts like Accelink, HG, Coherent and Credo preferred

• Good vertical working experience are preferred, like to have good relationship with end customers Alibaba, Byte Dance, Tencent and others

• Strong learning ability to learn new technology and products

• In-depth technical and application knowledge in optical module industry especially for Datacom & Telecommunication applications

• Proven sales performance, ability to achieve DIN and DWIN in competitive market and considerable business operation experience

• Excellent logical thinking and comprehension skills

• Willing to take challenging assignments and capable of ability to work well under pressure

• Strong focus on achieving results and operational excellence with good strategic thinking and team work

• Positive, optimistic and responsive

• Good communication, presentation and coordination skills

• Fluent in Mandarin & English verbal and written communication