Junior Salesforce Consultant

Location: Philippines, 00, PH

Profile: CXM

Required experience:

Working mode:

Key Responsibilities

• Serve as the functional consultant for assigned projects and support activities.

• Manage and resolve application incidents and service requests, ensuring timely and high-quality delivery.

• Participate in problem management, capacity management, and continuous improvement initiatives.

• Develop and execute test strategies, test plans, and test cases to ensure solution quality.

• Provide implementation, deployment, and post-deployment support, including defect resolution.

• Identify process and system gaps, and recommend or implement appropriate solutions.

• Collaborate with cross-functional teams and stakeholders to ensure smooth project delivery and operational support.

• Maintain technical documentation and provide regular status updates to stakeholders.

• Recommend and implement system and process improvements based on operational needs and best practices.

Qualifications

• Knowledge of and experience with the .NET Framework is required.

• Proficiency in SQL or PL/SQL is required.

• Experience in SQL performance tuning is an advantage.

• Experience in data processing and data extraction is a plus.

• Knowledge of Allegro ETRM/ESRM is an advantage.

• Familiarity with Windows Server Administration is a plus.

• Detail-oriented with strong analytical and problem-solving skills.

• Able to work independently with minimal supervision.

• Willing to work in an Operations Support/Service Management environment.

• Basic ITIL knowledge is an advantage.

• Business Analysis experience is a plus.

• Willing to work onsite on weekdays under either:

  • Regular Shift: 8:00 AM – 5:00 PM, or
  • Shift 1: 6:00 AM – 2:00 PM

• Willing to render overtime, provide 24/7 on-call support, and work on weekends or holidays as business needs require.