Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

At Dow, we are partnering with some of the world's leading brands to solve complex business challenges through innovation, sustainability, and materials science. As a global leader in Packaging & Specialty Plastics (P&SP), we help customers navigate evolving consumer demands, sustainability ambitions, and regulatory requirements while driving growth and competitive advantage.

We are currently looking for a Customer Manager to join our commercial team in Milan, Italy.

This role offers the opportunity to lead customer growth initiatives, build strategic partnerships, and help shape the future of sustainable materials solutions for some of the industry's most recognized brands.

Whether your background comes from chemicals, advanced materials, plastics, packaging, engineering solutions, or business administration, we are interested in individuals who combine commercial drive with technical understanding.

Responsibilities

• Manage and grow a portfolio of existing customers while developing new business opportunities.

• Build and develop trusted customer partnerships through proactive relationship management, including regular face-to-face interactions and customer visits.

• Identify growth opportunities within target market segments.

• Develop and execute territory and account plans aligned with business objectives.

• Collaborate with Technical Service & Development, Marketing, Product Management and Supply Chain teams.

• Support commercial negotiations and pricing discussions.

• Drive sales pipeline activities and opportunity management.

Qualifications

• Master’s degree in Business, Chemical Engineering, Materials Science, Polymer Technology, Engineering, or a related discipline.

• 5 years of experience in sales, account management, business development, technical sales, application engineering, or customer-facing commercial roles.

• Knowledge of commercial sales processes and opportunity pipeline management.

• Strong English, French and Italian communication skills.

• Valid driver's license and willingness to travel internationally (mainly Italy and France).

Your Skills

• Customer-centric and problem-solving mindset.

• Strong communication and relationship-building capabilities.

• Commercial curiosity and growth orientation.

• Technical aptitude and willingness to learn new technologies and applications.

• Proactive approach to identifying opportunities.

• Strong organizational and prioritization skills.

• Strong networking and relationship-building capabilities, with the ability to influence stakeholders and create long-term customer partnerships.

• High emotional intelligence and interpersonal effectiveness when working with customers and cross-functional teams.

Additional notes

• Relocation and Visa-Support are not available for this role.

Pay Transparency Verbiage

The below salary range is specific to this role in the following location: Milan, Italy.

Annualized: 57.820 – 102.900 EUR

This role may be based in multiple locations; salary ranges may vary by location or country to ensure market relevance.

Final pay is determined with consideration of relevant experience, depth of expertise, and skills. Where required by law, alternate location‑specific ranges will be communicated prior to the interview.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

  • Employee stock purchase programs (availability varies depending on location).

• Student Debt Retirement Savings Match Program (U.S. only).

  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Competitive yearly vacation allowance.

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

• On-site fitness facilities to help stay healthy and active (availability varies depending on location).

• Employee discounts for online shopping, cinema tickets, gym memberships and more.

• Additionally, some of our locations might offer:

  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.