Head of after sales - automated & integrated solutions

We are looking for an Head of After Sales – Automated & Integrated Solutions for our business unit Automation in Italy

You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.

This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance.

Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.

Cosa Offriamo

What we offer:

• Professional development paths to drive career growth

• Career opportunities in an international environment

• Competitive compensation & benefits package

Responsabilità e Requisiti

Key Responsibilities:

• Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction

• Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners

• Manage service escalations and ensure high service quality standards

• Collaborate with internal and external stakeholders (Brands, suppliers, HQ) to optimize solutions and profitability

• Define and drive the After-Sales strategy in alignment with corporate goals and market trends

• Develop modernization, upgrade, and value-added service business

• Support Brands in the positioning and execution of After-Sales offerings

• Identify growth opportunities (up-selling, cross-selling) and increase service revenue

• Implement service performance tracking and reporting systems

• Ensure service readiness (training, spare parts, tools) in line with the sales pipeline

Requirements

• 5+ years’ experience in intralogistics, warehouse automation, mobile automation or a comparable industry.

• Proven leadership experience in project‑led, solutions‑based sales environments.

• Strong background in the after sales business.

• Excellent negotiation skills and customer‑centric mindset.

• Strong analytical and project management capability.

• Degree‑level education in engineering, economics or equivalent industry experience.

• Fluency in Italian is required for the position, as well as in English.

• Willingness to travel nationally and internationally for 50% of time

Workplace: Lainate (Milano) - Italy