Expert
Principal Basis Expert (f/m/d) Sovereign Cloud Delivery
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you'll build
As a key pillar of Global Sovereign Cloud Delivery & Operations, SAP Cloud Application Services (CAS) offers our customers a seamless and unified SAP application support offering.
We are looking for a Principal Basis Expert (m/f/d) to actively shape the development and management of our path toward a unified and competitive business unit in the regulated industry, with a focus on cloud application management services. In this position, you will report to the Head of Global Cloud Application Services and act as an expert for the technical operation of cloud systems and applications within the global CAS unit for sovereign cloud solutions. You will ensure the smooth delivery of cloud application services for private and public cloud environments.
Your key responsibilities include enabling and mentoring internal and external delivery teams (including quality assurance and continuous learning), leading the maintenance of complex SAP landscapes through technical expertise and support, troubleshooting and handling customer inquiries, and serving as a trusted liaison between CAS and the SAP solution and product areas. You will also provide practical support for customer inquiries and incidents.
Ideally, you possess relevant technical expertise gained through successful customer implementation projects and/or extensive experience in operational support. You are proactive, work independently in a dynamic environment, and are willing to lead or contribute to working groups and internal initiatives. Furthermore, you will support team members in establishing a sustainable, customer-centric market presence for SAP Cloud Application Services. Key performance indicators include increasing CAS usage, meeting commercial targets, improving customer satisfaction and retention, and achieving revenue and margin goals.
This position requires flexibility regarding shift work or working outside of regular business hours to provide support for incidents, upgrades/patching, deployments, and other support activities as needed.
What you bring
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10+ years of experience in SAP technical administration with SAP Basis knowledge, as well as knowledge and experience in setting up, administering, and operating SAP solutions.
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Experience supporting presales, solution proposals, and proposal management with account teams. You will act as a trusted advisor to Sovereign Cloud customers, assume full responsibility for the SAP technical solution, and seek opportunities to reduce total cost of ownership (TCO) and optimize ROI.
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You possess in-depth industry knowledge in the areas of SaaS, PaaS, and IaaS, including a deep understanding of the SAP cloud portfolio and offerings, as well as market knowledge and competition analysis
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Fluency in German and English, both written and spoken are a must.
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Commitment to maintaining daily office presence for efficient team collaboration as well as willingness to work shifts in dedicated SAP support facilities. Available office locations are Berlin or St. Leon Rot.
Technical Requirements
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Solid experience in the implementation, upgrade, and support of business-critical SAP applications (e.g., SAP S/4HANA, PO, Solution Manager, BW, Web Dispatcher, Cloud Connector, HANA DB, ECC, GRC, IDM, Fiori, BOBJ, DS, etc.)
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Extensive experience in performing SAP Basis tasks, particularly certificate management and trust configuration, system updates, performance tuning, Solution Manager configuration, SAP Transport Management and CTS+, load balancing, Maintenance Planner, SSL and encryption/decryption, SNC/SAML, and technical integration with upstream and downstream systems.
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Experience setting up Solution Manager /Focused Run/Focused Insights to meet alerting and monitoring requirements is desirable.
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Solid knowledge of the Business Technology Platform, its offerings, and the SAP Basis support function, including technical integration, is desirable.
Due to the potentially classified nature of our work, your willingness is required to subject yourself to a governmental security clearance process.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 457483 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Part Time or Regular Full Time #LI-Hybrid #SAPCareersSovereignCloud, #SAPCloudReq
Job Segment: ERP, Cloud, SAP, Quality Assurance, QA, Technology, Quality
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