Senior
Manager, Field Tools, COE
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Field Tools, COE is responsible for acting as liaison between the brand Vertical team to oversee the design, deployment, training, communications, and management of Field Analytical and CRM tools. This position drives field force effectiveness through strategic partnership with the stakeholders to identify compliant systems solutions and enhancements, streamline processes, and increase Infield Medical effectiveness in alignment with the Immunology strategies. This position is the subject matter expert on system compliance related work streams and business processes that relate to field force activities.
Key Responsibilities Include:
Stakeholder Management:
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Subject Matter Expert and primary point of contact for field leadership across AbbVie’s Vertical teams.
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Understand and align with enterprise strategy and drive field tool improvements in support of this strategy
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Support the on-boarding of new teams, as well as new hires/transfers into existing teams, and field tool and process integration efforts.
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Lead coordinated efforts with the in-house and field leadership teams for list of values leveraged in the system, segmentation, discussion guides and other infield team effectiveness initiatives to improve infield strategic execution.
System Management:
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Design, Testing, and Deployment for on-going reporting field tool releases and enhancements (Veeva CRM, Salesforce, Qlik, Power BI, etc).
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Coordinate across multiple cross-functional partners to ensure business requirements are well defined and approved; develop project plans for systems deployment, communication and training, and ensure deployment is coordinated.
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Proactively recommend improvements to streamline current processes and reduce cycle time across DBSM related work streams and systems.
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Proactive engagement with in-house and field leadership users to provide system enhancement/business process recommendations. Level 3 support for Field Help Desk Cases and root cause investigation, analysis, and resolution of systems related issues.
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Create processes and documentation to ensure strong technical support for CRM application users, including field users, Regulatory, Legal, OEC, Medical Affairs, Operations, and others, including management of Field Help Desk knowledge base.
Project Management
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Cross functional leadership across Field Tools COE (APEX), Training and BTS to roll out projects in scope and on time.
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Develop project plans that integrate and align with cross departmental processes and other projects and provide resourceful solutions to overcome project hurdles.
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Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve field force effectiveness.
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Partner with and manage vendor(s) to execute projects based on Vertical business needs.
Communication and Training
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Develop communication and training plans for system enhancements to ensure effective change management and end-user understanding of the business advantage of each enhancement.
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Lead Initial Field Training and Advanced Field Training Classes (IFTC & AFTC) for new field hires on field analytical tools.
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Provide FPAT support during field meetings and present systems capabilities to key internal stakeholders.
Qualifications
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Bachelor's degree or equivalent in business, technical, or health-related field required (Master’s degree in business, IT, or science preferred)
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5+ years of experience in the Pharmaceutical Industry, specific experience with infield activities, roles and behaviors with a strong customer and operations focus preferred.
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5+ years of experience in supporting the implementation of new technology related systems and processes and/or project management.
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Strong problem-solving and analytical skills.
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Confidence in providing subject matter expertise to director level leadership.
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Effective prioritization of multiple simultaneously occurring tasks/initiatives.
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Excellent written, verbal, and presentation skills.
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Ability to develop and execute innovative, creative solutions.
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Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance.
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Ability to clearly and confidently articulate complex and difficult concepts.
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Proficient with Microsoft tools (Word, Excel, PowerPoint, SharePoint, SmartSheet, Power BI, etc). Proficient with Excel advanced features for data analysis, reports, macros, pivot tables, and lookup tables.
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Knowledge of pharmaceutical industry compliance regulations and standards preferred.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
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The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
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We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
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This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
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