Senior

Staff Systems Engineer

Toronto, Canada · Hybrid

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Please Note:

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.

About the Role:

The systems we build run on a variety of cloud providers, and we have a high focus on automated, code-defined solutions. You will get the opportunity to work in all the major public clouds, implementing solutions via code, while also gaining understanding of underlying infrastructure technologies such as DNS, LDAP, Linux, messaging systems among a few. You will be part of a newly formed team that forms part of a great wider organization that puts a high priority on personal growth and offers great perks. In the team, you will get the opportunity to:

What you get to do in this role:

Be the primary team to build and manage our Canadian based sovereign cloud running on Google Cloud as well as contribute to our other globally distributed clouds.
Manage enterprise infrastructure at scale with code utilising Terraform & Crossplane on public cloud (Azure, AWS & Google Cloud) as we rapidly expand our offerings around the globe
Develop and onboard new services into our environment utilising languages such as Go and Python, and automation tools such as Puppet and Ansible
Define unique solutions which have a real impact on our customers and meet their functional and security needs
Work on our next generation of software offerings such as Kubernetes as we aim to have our entire environment be fully code defined
Research and implement new open-source and commercial tools, technologies and methodologies
Collaborate with our peer teams such as SRE, networking and System Administrators to ensure stability of our environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8 years of related experience in a systems engineering, cloud or infrastructure automation role with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
Software-defined systems background, having experience writing code to automate and provision infrastructure in a language such as Python, Go or Java
A learning mindset, with motivation to learn a diverse set of skillsets and bring real improvement to both our internal and external customers
Technical competencies are some of the below. Not all are mandatory, and we’d love to hear from you if you have experience in a couple of the below:
- Cloud (Azure, AWS, or GCP)
- Infra as code (Terraform, cloud formation or similar)
- Kubernetes administration and development
- Infrastructure management (e.g some but not all of Linux, networking, virtualization, DNS)

This posting is for a new vacancy.

For positions in this location, we offer a base pay of $125,700 - 220,000 CAD, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.”

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.