Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

ABOUT GLOVO:

Glovo is building the future of cities by enabling anyone to get any product from any store delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status.

This role will require a mix of operations management skills, people skills, and creativity to tackle different challenges. The pickers are a key player in Glovo’s groceries business and you will need to ensure their long-term sustainability, as well as its daily performance. Among other things, you will define all the picking process and work hard to improve them continuously.

BE A PART OF A TEAM WHERE YOU WILL:

• Ensure a safe work environment for all your team

• Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.

• Proactively identify and lead process improvement initiatives

• Balance labor, ensuring that you are operating a balanced and efficient Dark Store while meeting all production goals

• Embrace a startup mentality and emphasize Glovos’ Core Values

• Be responsible for at least one Dark Store (Glovo store).

• Be responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.

• Motivate, coach, report, and provide feedback of pickers’ performance continuously.

• Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time.

• Allocate labor, lead meetings, direct and assign job duties for pickers.

• Perform in depth problem solving in all areas to ensure successful and continuous operations.

• Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software

• Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed

• Report and escalate systemic issues to management as necessary and in a timely manner

• Review and update Standard Operating Procedures according to Glovo best practices

• Perform administrative duties, and additional functions, as needed and determined by management

• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.

Qualifications

YOU HAVE:

• 3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment

• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance

• Demonstrated excellent communication skills (written and verbal) with all organization levels.

• Demonstrated ability to use computer and wireless technology.

• Fluent in the local language and English.

• An empathetic, inclusive and curious attitude

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

NICE-TO-HAVES:

• Working knowledge of Six Sigma tools and Lean techniques.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website.