Legal & Compliance Tech Application Owner

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CONTEXT

Reporting to the Legal & Compliance Tech Manager, the Legal & Compliance Tech Application Owner will be responsible for day-to-day operations of the applications and of the management of IT projects withon le Legal scope. Th primary tool in scope is the OneTrust platform; secondary tools are Docusign, Piano, eFront, EQS, and third party due diligence solutions.

You will act as a liaison between the Data Protection/Compliance business teams within the whole group, other Group Tech teams, and external vendors, ensuring the adherence to deadlines, budgets, and Group best practices.

YOUR ROLE

Run scope:

• User assistance: Provide support to help users navigate and use the tools effectively.

• Troubleshooting: Identify and resolve issues reported via the Jira ticketing system.

• Documentation: Update documentation, including user guides and the FAQ knowledge base.

• Maintenance: Perform administration tasks and maintain the tools to ensure optimal performance.

• Feedback collection: Gather user feedback to improve features and usability.

• Monitoring: Track performance and usage metrics to identify areas for improvement.

• Continuous improvement: propose evolutions, drive actions to improve adoption and user experience; support the definition and execution of the action plan.

• Security: Assist security teams with application analyses and ensure implementation of security recommendations and guidelines;

Project scope:

• Plan project stages, establish schedules, and define budgets and governance.

• Coordinate all stakeholders (Group and local business teams, Group and local Tech teams, vendors, etc.).

• Integration support: Assist with integrating tools with other systems and platforms.

• Monitor progress, identify risks and obstacles, communicate status to stakeholders, and escalate as needed.

• Ensure deliverables meet quality standards and technical requirements.

• Manage change requests and adjust the project plan accordingly.

• Collaborate with clients, vendors, and other departments to ensure needs are met.

• Prepare and monitor project budgets.

• Configure tools within your scope.

• Update project documentation.

• Implement and support delivered projects.

• Ensure compliance with the Group’s security policy.

• Participate in RFP and pre-studies

YOUR PROFILE

Experience

• Has already managed the operational run of a OneTrust instance with a focus on: cookie consent, DSAR, TPRM, Privacy Automation

• Ideally has managed the deployment of the Onetrust user consent module

• Ideally has managed the operational run for: efront, EQS, Piano, AI governance tools, indicent tools, third party due diligence tools

• Has experience as a Tech App owner (5 years minimum)

Knowledge and Skills

• Onetrust certification is mandatory

• Ability to work independently and methodically

• Ability to work on multiple tools and to manage run and project activities in parallel

• Excellent interpersonal skills

• Strong documentation skills and the ability to explain issues and tasks to non-technical staff

• Strong in communication and organizational skills, ability to prioritize tasks continuously

• Fluent English, spoken and written

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