Global Mobility Advisor, MEU

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area

• Working in a shared service organization

• Being a good team player and influencing others

• Process design and mapping, and business requirement gathering experience

• Communicating effectively, applying interpersonal skills and taking initiative

Job Description Summary

In this role, you will be responsible for Global Mobility moves touching the Europe Region, which requires having an in-depth understanding of processes, policies, and regulatory compliance rules. You will act as a trusted partner to the People Lead and business communities by providing detailed analysis, sound advice, and expert recommendations to enable talent deployment internationally. You will identify trends, process improvement opportunities, and will resolve operational issues. You will leverage expertise to work collaboratively across internal teams and external suppliers.

Essential Responsibilities:

• You will be responsible for End to End Global Mobility Case management for the population in the assigned scope of work

• Vendor accountability: You will manage day-to-day interactions with a complex network of relocation service providers, tax consultants, immigration consultants, and other vendors to facilitate seamless Global Mobility processes. You will ensure agreed SLAs and KPIs are met and will escalate issues to the Regional Lead.

• Stakeholder management: You will work with internal stakeholders across all levels of the organization; this requires clear expectation setting, ability to prioritize under tight deadlines, ability to build trusted partnerships to resolve complex situations in creative ways, ability to make timely, executive decisions when faced with urgent employee needs

• Advisory: You will advise the Business and relocating employees on Global Mobility policies, legal requirements, immigration regulations, cross border payroll and tax regulations.

• Partner with internal cross functional teams such as People Leads, Work & Life, People Experience, TA, My Rewards, Payroll, Finance, Corporate Tax.

• Employee Experience: Provide best in class customer service in managing expectations, anticipating customer inquiries, and removing unnecessary steps in processes

• Escalation Management: Resolve escalations in a timely manner through clear root-cause analysis and identify long term solutions/improvements along the way.

• Coach and support more junior colleagues to continue elevating skillset and caliber of the Global Mobility team

• Lead ad hoc Global Mobility projects partnering with colleagues from other Regions or cross-functionally

• Support the development and improvement of Global Mobility policies and processes based on changing market trends.

Qualifications/Requirements

• Several years of experience in Global Mobility, international relocation, Immigration and Tax in an in-house environment

• Experience dealing with internal & external stakeholders in highly complex, matrix organisations

• Understanding of labor laws, expatriate policies, expat payroll and global HR practices. Knowledge of the European landscape is a plus

• Experience working through queries requiring root cause analysis and providing end-to-end solutions. Contribute to process improvement and identification of systematic blind spots

• Experience in handling complex, sensitive and/or ambiguous/stressful situations, exercising critical thinking skills and managing escalations quickly to closure

• Ability to navigate complexity with pro-activeness and a positive and constructive approach

• Advanced knowledge of Global Mobility Technology

Desired Characteristics

• Strong English written and verbal communication to liaise with employees, People teams, and external vendors

• Understanding and sensitivity to cultural differences and practices across regions

Maggiori informazioni sul ruolo aziendale

Cosa devi sapere su questa posizione:

Quali altre capacità ti serviranno:

Istruzione/Certificazioni:

Requisiti specifici per il ruolo:

Requisiti di viaggio:

Orari di lavoro:

Supporto alla Relocation disponibile?

Nessun supporto disponibile per la relocation

Riepilogo business unit

Alla Mondelēz International, la nostra missione è fornire ai consumatori lo snack giusto, al momento giusto, preparato nel modo giusto. Ciò significa offrire una vasta gamma di snack deliziosi e di alta qualità che nutrono i momenti della vita, realizzati con ingredienti e confezioni sostenibili per i quali i consumatori possono sentirsi bene.

Disponiamo di un’ampia gamma di forti marchi internazionali e locali, tra cui molti nomi rinomati come i biscotti Oreo, belVita e LU; il cioccolato Cadbury Dairy Milk, Milka e Toblerone; le caramelle Sour Patch Kids e la gomma da masticare Trident. Siamo orgogliosi di mantenere la prima posizione a livello globale nel business dei biscotti, cioccolato e caramelle e la seconda posizione per le gomme da masticare.

I nostri 80.000 produttori e fornai si trovano in oltre 80 paesi e vendiamo i nostri prodotti in oltre 150 paesi in tutto il mondo. Le nostre persone sono stimolate a crescere e sono fondamentali per vivere il nostro scopo e i nostri valori.

Siamo una comunità diversificata che può far accadere le cose e farle accadere velocemente.

Mondelēz International è un datore di lavoro che offre pari opportunità e tutti i candidati qualificati verranno presi in considerazione ai fini dell’impiego a prescindere da razza, colore della pelle, religione, sesso, orientamento o preferenza sessuale, identità di genere, origine nazionale, stato di disabilità, stato di veterano protetto oppure qualsiasi altra caratteristica protetta dalla legge.

Tipo di lavoro

Contratto a tempo indeterminato

Service Operations (Delivery)

Global Business Services