Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administration Manager Senior within PNC's Technology organization, you will be based in Denver, CO or Pittsburgh, PA.

The Business Experience Planning & Administration Manager Senior is responsible for leading strategic planning, governance, and operational administration activities supporting the Technology Third-Party Vendor Management program. This role leads a team of 6-7 professionals responsible for managing critical third-party management routines, vendor governance processes, contract oversight, and cross-functional partnerships across the Technology organization.

This role is instrumental in driving program maturity through process formalization, governance enhancements, and continuous improvement initiatives that support scalable and sustainable business operations.

Key Responsibilities:

• Lead, coach, and develop a team of 6-7 professionals responsible for Technology third-party vendor management activities and governance processes.

• Foster an inclusive, collaborative, and high-performing team culture that emphasizes employee development, empowerment, and engagement.

• Develop and execute strategic initiatives that enhance the effectiveness, scalability, and maturity of the Technology third-party management program.

• Partner with Technology, Sourcing, Legal, Risk, Procurement, Finance, and other stakeholders to support business objectives and vendor management strategies.

• Oversee the review, analysis, approval, and administration of vendor contracts, Statements of Work (SOWs), amendments, and related third-party documentation.

• Manage operational routines and governance processes supporting third-party lifecycle management.

• Analyze the Technology third-party program performance, identify trends, assess risks, and recommend opportunities for process improvement and optimization.

• Lead business planning, forecasting, resource planning, and reporting activities associated with third-party management operations.

• Establish and monitor key performance indicators, dashboards, and executive reporting to provide insights on program effectiveness and vendor performance.

• Drive process standardization, governance enhancements, and operational controls to improve consistency, compliance, and efficiency.

• Identify and mitigate risks associated with third-party engagements while balancing business needs and strategic priorities.

• Lead cross-functional projects and change initiatives that support organizational objectives and continuous improvement.

• Ensure compliance with organizational policies, regulatory requirements, and third-party risk management standards.

Key Skills & Qualifications:

• Experience in business planning, operations, vendor management, third-party risk management, procurement, contract administration, strategy, or related disciplines.

• Demonstrated experience leading and developing teams, including direct people leadership responsibilities.

• Experience partnering with senior leaders and influencing stakeholders across multiple business functions.

• Strong understanding of third-party vendor management, contract governance, Statements of Work, and operational controls.

• Proven ability to establish structure, formalize processes, and implement scalable solutions within complex environments.

• Strong analytical, problem-solving, and decision-making skills, including experience utilizing data to drive business outcomes.

• Excellent communication, presentation, relationship management, and organizational skills.

• Ability to balance strategic planning with operational execution in a dynamic environment.

• Experience supporting Technology organizations or technology vendor management programs.

• Knowledge of third-party risk management and vendor governance frameworks.

• Experience in financial services or other highly regulated industries.

• Experience leading business transformation, process improvement, or operational excellence initiatives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages cross-functional teams to improve line of business planning methods. Defines key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus, appropriate risk management practices and leadership standards to customers and/or internal partners.

• Responsible for defining and implementing business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.

• Creates solutions to meet business operational and financial objectives. Identifies and executes opportunities that add value to the business and to achieve business goals.

• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.

• Leads a team that develops and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Business Planning, Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, People Management, Roadmap Planning, Strategic Planning, Vendor Management

Competencies

Business Case Justification, Business Process Design, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $100,100.00 – $204,490.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/04/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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