IT Analyst (Infrastructure & Support)

Start your IT career with purpose. We're seeking an IT Support Center Analyst who's passionate about solving problems and helping people. You'll provide essential technical support while building skills in a team that values curiosity, collaboration, and customer focus.

What will you do?

A. End User Support (L1/L2)

• Provide L1 and L2 Onsite Support.

• Provide priority on-site support to VIPs

• On/Offboarding / Transfer activity/PC Refresh

• Ticket management

• IT support outside office hours

• Hardware Break Fix

B. Infrastructure & Operations

• Coordinate with external vendors for service to location Infrastructure.

• IT server room management

• Remote site support

• Preventive maintenance

C. Incident handling

• Engage with global governance and local stakeholder for new policy / compliance

• Incident resolution

D. Deliver Global & Regional & Local Projects

• Delivery global / regional / local initiatives

E. Administration & Communication

• IT Asset Lifecycle management, Stock management

• Manage IT policy, user guides, Tips&Tricks, Announcement

• End user Communication

• Interactive Training, VIVA Announcement - security, data privacy, policies and cybercrimes

• Vendor contract management

• Procurement/Invoice clearing

Profile and Professional Experience Requirements

• 3-4 years of experience working as an End user support / IT Infrastructure Specialist or similar role.

• Demonstrated experience with current IT infrastructure technologies

• Strong proficiency in network fundamentals (TCP/IP, routing, switching, firewalls).

• Familiarity with monitoring and logging tools for infrastructure performance and health.

• Technical proficiency with Cisco networking equipment and Microsoft technologies (Active Directory, Exchange, Office 365)

• Hands-on field service and installation experience for infrastructure hardware.

Technical Skills / Personal Skills

• Bachelor’s degree or equivalent job-related experience

• Excellent analytical and problem-solving skills

• Good English and Korean language skills – written & spoken

• Business travel to local sites

• Project Coordination

• Ability to teach technical concepts / translate documentation

• Process-oriented with strong attention to detail in infrastructure configurations

• Flexible schedule, with availability for after-hours support as needed for infrastructure incidents

• Service Oriented, with a focus on delivering reliable infrastructure services

• Good communication skills with strong learning ability and desire to take ownership

What's in it for me?

• Comprehensive onboarding and ongoing training to build your technical foundation

• Collaborative culture where your ideas and contributions are valued

• Career development opportunities with clear growth pathways and mentorship

• Meaningful work where you directly impact user satisfaction every day

Ready to make technology work for people? Apply today and start your journey with us!

Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.