Customer Satisfaction and Quality Intern

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve. Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital. Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You are part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions. We are now hiring interns for our H1 2027 cohort! Internships will start in January 2027. Students who can commit full-time will be preferred.

Join us as a Customer Satisfaction and Quality Intern to make an impact!

Location: Tuas

Kick-start your career in customer experience and quality! As part of the Customer Satisfaction and Quality team, you will contribute to strategic transformation initiatives that strengthen operational excellence, enhance customer and employee experiences, and support sustainable business growth. You will partner with stakeholders across the organization to analyze performance, identify improvement opportunities, drive process simplification, and deliver impactful transformations using data, automation, and digital solutions.

What will you do?

Support Operational Reporting

• Track key operational and quality performance indicators (KPIs).

• Prepare reports and presentations for management reviews.

• Ensure data accuracy and completeness across reporting systems.

• Follow up with stakeholders on overdue actions, updates, and quality-related deliverables.

Enhance Customer and Supplier Satisfaction

• Gather customer and supplier feedback through meetings and interviews.

• Analyze recurring concerns, complaints, and service gaps.

• Support root cause investigations for customer and supplier issues.

• Facilitate communication between stakeholders and operational teams.

• Monitor action plans aimed at improving customer and supplier experience.

Drive Continuous Process Improvement

• Analyze workflow bottlenecks and identify improvement opportunities.

• Support Continuous Improvement (CI) projects and Kaizen activities.

• Collect and analyze data to measure process effectiveness.

• Coordinate implementation of approved process improvements.

• Track results and report benefits achieved from improvement initiatives.

Promote Quality Mindset Across Operations

• Support quality awareness campaigns and engagement activities.

• Assist in developing quality training and communication materials.

• Promote adherence to quality standards, procedures, and best practices.

• Participate in quality audits, reviews, and operational assessments.

What qualifications will make you successful?

• Education: Pursuing a Degree in Engineering, Business, Operations Management, Quality Management, Supply Chain, or related disciplines.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Excel, PowerPoint, and data analysis tools.

• Good communication and stakeholder management skills.

• Self-motivated with a passion for continuous improvement and customer satisfaction.

What's in it for me?

• Real-world experience in quality and customer satisfaction with meaningful project involvement

• Mentorship from experienced professionals dedicated to helping you grow

• Exposure to initiatives that directly influence customer loyalty and business outcomes

• A supportive environment designed to build your foundational skills and professional competencies

• Flexible temporary position that provides a strong launchpad for your career

Ready to gain experience that matters? Apply today and start building your future with us!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.