Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Implementation

Overview

• The Customer Implementation Services (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the AP region focusing on providing expert consultation, leading implementation, and post-production project support on all of Mastercard Core and Emerging Products for our existing & new customers in the region

• Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers.

• Accountable for integrating new products into the global implementation framework.

• Takes the lead as the primary interface between the customer and Mastercard during technical implementations where project complexity is tailored to meet unique customer needs.

Responsibilities

• Act as central point of contact for customers and/ or Mastercard customer representatives throughout processing implementation project end-to-end execution.

• Managing multiple projects and initiatives as an Implementation Project Manager working through standard and complex projects, manage the technical quality of Mastercard's customers and their processor’s transaction processing host interfaces with Mastercard's processing networks

• Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.

• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology

• Be the subject matter expert on Mastercard products and services for internal and external customers

All About You Knowledge / Experience

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

• Intermediate experience in “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management. Strong payment transaction processing and industry business principles knowledge.

• Ability to interact well with the customer, seniors and Executive management

• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment

• Ability to drive change in a technical work environment

• Ability to multi-task covering multiple projects

• Any mobile payment background processing/hands-on on any APIs that is used for authentication or authorization is a big plus

• English/Japanese (Bilingual) is a preferable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.