Advanced Technical Support Engineer, Home Solutions

About Schneider Electric:

We have an exciting opportunity for an Advanced Technical Support Engineer – Home and Building Automation to join our Pacific Zone Technical Support team. Based in Sydney or Adelaide (Australia), this role will report to the Team Leader - Advanced Technical Support, Building Automation.

As an Advanced Technical Support Engineer, you will perform a key role in guiding our Schneider Electric customers and businesses in their post-sales journey. This includes installation, set-up support, maintenance support and remote troubleshooting assistance.

Key responsibilities include:

• Home & Buildings Automation Support
  • Understanding customer issues and expectations, including assessment of all relevant information which is required to perform comprehensive technical support
  • Managing the resolution of customer issues. This includes liaising with multiple stakeholders (Local & global expert support teams, offer marketing, quality and R&D teams) to help expedite resolutions
  • Helping to reduce end-to-end customer issue resolution times
  • Actively looking to build on technical knowledge and practical hands-on expertise
  • Developing technical expertise with Schneider Electric’s product range and contributing to company knowledge resources (FAQ’s / Technical Articles / Troubleshooting videos)
  • Identification of new opportunities during engagement discussions with customers
  • Reinforcing Schneider Electric’s reputation by providing excellent technical support to our customers

About you:

You have an innovative and resourceful mindset, can demonstrate strong personable communication skills and strive to deliver exceptional service for our customers. In addition, you possess the following relevant skills and attributes:

• Diploma/Degree in Electrical / Electronics / Mechatronics or Trade Qualification with relevant experience (within the home & building automation industry)

• Product-specific training and / or necessary training qualifications within the home & building automation industry

• Candidates with existing experience using Schneider Electric Home & Building Automation and Security hardware / software is preferable. This includes but is not limited to C-Bus, Dali and EcoStructure Buildings Operations

• Experience with technical fault finding

• Excellent problem-solving skills and the ability to understand and explain technical information

• Excellent interpersonal, communications and time management skills

• Advanced computer and data analysis skills

• Excellent customer service skills

If you're ready to be a trusted support specialist, drive customer satisfaction, and contribute to Schneider Electric's success, then we want to hear from you! Apply now and be part of our dynamic team that's shaping the future of home & building automation and energy management.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.