Customer Engagement Partner

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

• Primary Territory – NSW (North of M4)

• Cardiorenal – Hospitals

• Permanent, Full Time

Where do you want to go?

We have an opportunity to join our Pharma team as a Customer Engagement Partner for Cardiorenal portfolio covering Northern NSW, to promote market leading medicine that improves the lives of thousands of patients each year.

In this field-based role, you'll partner with hospital specialists, multidisciplinary healthcare teams, and key healthcare stakeholders to improve patient outcomes and help shape the future of care within your territory.

This is an exciting opportunity for a motivated pharmaceutical sales professional who thrives in complex healthcare environments, enjoys collaborating across stakeholder groups, and is passionate about bringing innovative solutions to patients faster.

Do something that moves you.

• Build trusted partnerships with hospital specialists, healthcare professionals, and key decision-makers across the patient care ecosystem.

• Develop and execute agile 90-day account and territory plans to drive growth, product access, and improved patient outcomes.

• Understand and validate patient journeys, uncovering opportunities to connect Bayer's expertise and solutions to customer needs.

• Deliver credible clinical and scientific information while supporting formulary inclusion and integration into treatment pathways.

• Collaborate with cross-functional teams and leverage customer insights, data, and analytics to identify opportunities and drive solutions.

• Utilise digital tools and CRM systems to manage customer engagement while maintaining the highest standards of compliance and ethical conduct.

Does this sound like you?

We're looking for someone who takes full ownership of their territory and customer partnerships, combines commercial excellence with a genuine commitment to patient care.

Essential Experience

• Full, unrestricted work rights to Australia

• Previous pharmaceutical, healthcare, or medical device sales experience.

• Minimum 2-3 years’ experience working as a hospital specialist representative within the Australian market.

• Strong business acumen with desired expertise in commercialization, medical

• and customer experience excellence.

• Excellent stakeholder engagement skills including partnering with TAE’s and

• organizations.

• Deep understanding of patient journey(s) and related treatments in defined disease area(s) enabling engagement at a specialist level.

• Demonstrated ability to work autonomously while managing complex customer accounts.

• Ability to interpret insights and translate them into meaningful actions and solutions.

Highly Regarded

• Advance degree in life science and/or an MBA

• Experience within Cardiovascular, Specialty Care, or other specialist therapeutic areas.

• Strong understanding of hospital systems, treatment pathways, and access processes.

• Experience supporting formulary listings, account plans, and product adoption strategies.

• Knowledge of the Medicines Australia Code of Conduct.

• Experience with Veeva CRM or other enterprise CRM platforms.

• Experience working in agile environments and 90-day planning frameworks.

Be You @ Bayer

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability, gender identity, personality, thinking styles or background. We strongly encourage First Nations people to apply.

If you have a disability or special need that requires accommodation, please let us know.

Be part of something bigger

At Bayer we support your career. Ready to join our team? Click Apply.

For more information about this role and the innovative suite of benefits on offer, get in contact with our Talent Acquisition Team via jobs.anz@bayer.com.

Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes.

Location: Australia : New South Wales : Regional

Division: Pharmaceuticals

Reference Code: 877894