Customer Service Representative

Mayo Behavioral Health is seeking a motivated and compassionate Junior Customer Service Representative to join our dedicated team. This is a fully remote position, allowing you to support individuals from the comfort of your own home.

As a key member of our team, you will be the first point of contact for individuals seeking information and support for mental and emotional health. Your role is crucial in providing a seamless and supportive experience for our clients as they navigate their journey toward improved well-being.

What you will do:

• Respond to inquiries via phone, email, and chat with empathy and professionalism.

• Provide information about Mayo Behavioral Health's services, including counseling, therapy, and psychiatric evaluations.

• Assist individuals in scheduling appointments and understanding their treatment options.

• Carefully handle client information with the utmost confidentiality.

• Collaborate with our clinical teams to ensure clients are connected with the appropriate resources.

What we're looking for:

• Excellent communication and interpersonal skills.

• A strong sense of empathy and a passion for helping others.

• Ability to work independently and manage time effectively in a remote setting.

• Previous experience in a customer service or healthcare-related role is a plus, but not required for this junior-level position.

• High school diploma or equivalent.

What we offer:

• The opportunity to make a meaningful impact on people's lives.

• A supportive and collaborative team environment.

• Comprehensive training to ensure your success in the role.

• The flexibility of a fully remote position.

Join us at Mayo Behavioral Health and help us provide exceptional care and support to those in need. If you are a compassionate and driven individual, we encourage you to apply.