Sales Administration and Support

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as a Sales Administrator and Support in Mexico City?

• Are you able to manage multiple priorities and work effectively in a fast-paced environment?

• Do you have strong analytical, organizational, and problem-solving skills?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

You will be responsible for performing back-office tasks, which help the salesperson to spend more time with customer. This role supports sales in making tenders and orders, creating the order / contract / equipment in SAP and maintaining the customer data in CRM and SAP. The sales administration and support can also perform other tasks under supervision of the salesperson and sales manager.

Additional activities are:

• Administration and follow-up of the Order Book (OB).

• Creation, configuration, and maintenance of orders in SAP

• Management and tracking of billing- related tickets

• Registration and control of project-related letters and documentation

• Monitoring and management of Service Repair (SR) cancellations.

• Preparation, monitoring, and updating of forecast reports.

• Calculation, validation, and tracking of incentive payments for technical personnel.

• Monitoring and control of project progress throughout the project lifecycle.

• Support in material release processes.

• Support in the preparation and follow-up of quotations as required by operations.

• Preparation and analysis of operational performance indicators (KPIs).

• Coordination and follow-up with Sales, Operations, Finance, and Support teams to ensure process progress and timely resolution of issues.

You will bring:

• Minimum of 2 years of experience in Sales Operations, Sales Support, Sales Administration, or a related field.

• Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline.

• Solid understanding of customer service principles and sales processes.

• Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, formulas, data analysis, and reporting.

• Hands-on experience working with SAP.

• Experience with Salesforce is a plus.

• Intermediate English proficiency

*We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self

• Diversity, equity and inclusion is embedded in our strategy and values

• Collaborative, creative and supportive work environment

• Passionate about safety, quality and innovation

• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• Comprehensive health and wellness plans for the entire family

• More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Beware of Recruitment Scams

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html