IT Service Manager

Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors.

Key responsibilities of the role will include:

• Govern Service, Incident, Problem, Change and Major Incident Management processes.

• Coordinate operational teams and vendors, ensuring timely issue resolution and service continuity.

• Monitor service performance through SLAs, KPIs and service reviews.

• Manage escalations and support continuous service improvement initiatives.

• Drive ServiceNow enhancements and operational process improvements.

• Support budget monitoring and cost optimization for Run and Change activities.

• Collect and consolidate business demands and requirements supporting portfolio management activities.

• Manage supplier relationships, contracts and invoicing processes.

• Support internal and external audits, ensuring compliance with corporate controls and regulatory requirements.

• Monitor remediation plans, corrective actions and process adherence.

Our ideal candidate will meet the following requirements:

• Experience in IT Service Management and operational governance.

• Knowledge of Incident, Problem, Change and Major Incident Management processes.

• Experience with ServiceNow ITSM.

• Experience in vendor and contract management.

• Knowledge of SLA/KPI monitoring and service reporting.

• Experience in budget management and financial tracking.

• Knowledge of audit, compliance and operational risk management processes.

• Understanding of DORA, ITGC controls and corporate governance requirements.

• Familiarity with IFRS17 and IFRS9 environments.

• Strong stakeholder management, communication and problem-solving skills.

• Fluent English, written and spoken.

Soft Skills:

• Experience in Finance Transformation or Regulatory Reporting programs.

• Knowledge of insurance and finance applications.

• Experience in multi-country and multi-entity environments.

• Familiarity with Project Portfolio Management and demand governance processes.

• Experience supporting audits in regulated environments.

• Strong negotiation, coordination and continuous improvement mindset.

• Stakeholder management and clear communication.

• Problem-solving and service-continuity mindset.

• Coordination, negotiation and continuous improvement mindset.

We offer employment at the IV - V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.

Gross annual salary ranging between 40K€ and 50K€ gross per year. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.

• Smart working and flexible hours

• Corporate welfare system

• Meal vouchers

• Supplementary health insurance and discounted insurance policies

• Well-being initiatives

• Training and development

• Structured continuous learning paths (technical and managerial)

• Career development programs within the Group

• Access to learning platforms and internal mobility opportunities, including international

Essere Partner di Vita è la nostra ambizione: ogni giorno vogliamo essere al fianco dei nostri clienti prendendoci cura delle loro vite e dei loro sogni. Questo per noi è Più di un Lavoro.

Siamo parte di un importante Gruppo internazionale con oltre 82 mila persone in tutto il mondo e più di 68 milioni di clienti. Siamo tra i principali player globali del settore assicurativo: l’innovazione e la sostenibilità sono nel nostro DNA. Generali Italia è l’assicuratore più conosciuto in Italia con oltre Є28 miliardi di premi totali, 15 mila dipendenti e una rete capillare di 40 mila distributori, oltre ai canali online e di bancassurance. A Generali Italia fanno capo Alleanza Assicurazioni, Das, Genertel e Genertellife, Generali Welion, Generali Jeniot e Leone Alato, oltre alle attività della Business Unit Cattolica.

Il Gruppo Generali offre delle interessanti opportunità di arricchimento professionale in un contesto lavorativo caratterizzato da:

Cultura aziendale solida e aperta, modi di lavorare innovativi, formazione e affiancamento a supporto di un inserimento efficace Ambiente di lavoro inclusivo in cui ognuno si sente accolto, libero di esprimere al meglio la propria identità, le proprie idee e le proprie capacità: perché siamo Più che diverse, Persone Uniche Qualità dei processi e iniziative per le nostre persone, che ci distinguono come Top Employer.