Customer Service Manager

Aon Is Looking For A Customer Service Manager

We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon’s K&K Insurance group Mass Merchandising business group within Aon Affinity.

Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Lead, mentor, and develop a team of underwriters, including performance reviews, coaching, and training on various platforms.

• Conduct interviewing/hiring potential candidates.

• Oversee the underwriting of complex or high‑value accounts, ensuring consistent application of underwriting guidelines and risk‑selection criteria.

• Develop and implement underwriting strategies, policies, and procedures in alignment with Aon Service Corporation’s overall business objectives.

• Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profitability and support growth.

• Collaborate with sales, claims, and product development teams to identify market opportunities, resolve client issues, and enhance product offerings.

• Review and approve underwriting decisions that exceed team members’ authority limits.

• Ensure compliance with all relevant regulatory requirements and internal audit standards.

• Participate in client meetings and presentations as a subject matter expert, as needed.

• Contribute to the development and implementation of underwriting tools and technology enhancements to drive efficiency and improve decision quality.

Skills and experience that will lead to success:

• Strong verbal, written, analytical and leadership skills.

• P&C license preferred/must be obtained within 6 months of hire.

• Ability to handle multi-tasking effectively

• Strong time management skills.

• Proficiency with the Microsoft Office suite products including Excel and Word.

• Insurance industry experience.

• Customer Service experience including verbal/telephone skills.

• Strong organizational and interpersonal skills with attention to detail.

Education:

• High School Diploma or Equivalent.

• College Degree preferred.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $86,500 to $92,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-AM 2583696