Client Support Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Client Support Coordinator within our JLL Healthcare Powered by ATG business, you'll play a vital role in ensuring healthcare facility clients maximize the value of their enterprise solutions. Working collaboratively as part of a dynamic team, you'll serve as the primary point of contact for complex technical support, user management, and solution implementation. This role combines technical problem-solving with relationship management, requiring you to troubleshoot issues, manage data integrity, lead implementation projects, and proactively engage with clients to enhance their experience. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position offers a meaningful opportunity to contribute to our continued success in the healthcare market. You'll wear multiple hats as a support specialist, project manager, trainer, and account manager, ensuring clients feel supported and empowered throughout their journey with our solutions.

What your day-to-day will look like:

• Provide first-line support and troubleshooting for more than 10 complex enterprise solutions, including detailed analysis of data to identify and resolve issues

• Perform data fixes within databases as needed, maintaining data integrity and system stability across client accounts

• Manage user access requests for new and renewal accounts, ensuring proper permissions and configuration within specific solutions

• Communicate effectively across internal teams and with clients to ensure timely issue resolution and maintain a positive client experience

• Lead implementation projects by collaborating with healthcare facility clients to identify specific needs, gather configuration data, and establish realistic timelines

• Deliver comprehensive training sessions upon project completion and provide on-demand training for existing clients to maximize solution adoption

• Practice active listening during client interactions to identify opportunities for expanding solution usage and generating interest in additional offerings

• Proactively reach out to assigned clients on a quarterly basis to check in, address concerns, escalate issues when necessary, and follow through to resolution

• Gather and share client feedback about solutions with internal teams to drive continuous improvement and enhance the overall client experience

Required qualifications:

• Demonstrated ability to take initiative and work independently with minimal supervision

• Strong analytical, organizational, and coordination skills with exceptional attention to detail

• Excellent verbal and written communication skills, with business-standard English proficiency

• Strong presentation skills and the ability to engage diverse audiences effectively

• Proven ability to thrive in a fast-paced, dynamic work environment

• Agile mindset with flexibility to adapt as business requirements and priorities evolve

• Proficiency with Microsoft Office suite, particularly Outlook, Excel, and PowerPoint

Preferred qualifications:

• Previous experience in client support, account management, or customer success roles

• Background in healthcare industry or familiarity with healthcare facility operations

• Experience managing technical implementations or serving as a project coordinator

• Training or adult education experience, particularly in technology solutions

• Track record of building strong client relationships and identifying growth opportunities

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.