Senior

Especialista de Gestión Operativa Red de Proveedores Hogar

Sevilla, Spain · Hybrid

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part and protagonist of change. We listen to and value new ideas aligned with our purpose that drive us to continue being the #EmployerOfChoice #4all.

Would you like to be part of a key team for our clients' experience and operational excellence? We are looking for a person with an operational vision, customer orientation, and analytical ability to boost the performance of our Home provider network and contribute to the continuous improvement of our processes.

What will you do at Allianz?

Manage and supervise the daily operations of the Home repair provider network.
Ensure compliance with agreed service levels and promote an excellent experience for customers and collaborators.
Analyze performance indicators related to cycle times, service quality, productivity, and costs.
Detect operational deviations and lead the definition and implementation of corrective action plans.
Coordinate with repairers, adjusters, claims handlers, and different internal areas to ensure efficient claims management.
Prepare reports and dashboards that facilitate data-driven decision-making.
Actively participate in continuous improvement, automation, and digital transformation initiatives.
Identify optimization opportunities that contribute to increasing operational efficiency and customer satisfaction.
Data analysis / Use of AI tools (ChatGPT, Copilot, etc...)

What does Allianz need from you?

Essential requirements

Minimum 3 years of experience in home claims management, provider network coordination, or operational management within the insurance sector.
Customer orientation and service vocation.
Ability to manage relationships with multiple internal and external stakeholders.
Analytical skills to interpret operational indicators and define improvement actions.
Advanced proficiency in Excel.
Experience working with reporting and data visualization tools, such as Power BI or similar.
Organization, planning, and prioritization skills in dynamic environments.
Communication, negotiation, and influence skills.
Data analysis / Use of AI tools (ChatGPT, Copilot, etc...)

We will especially value

Experience in managing home repair networks (plumbing, electricity, masonry, and other specialties).
Knowledge of multi-risk insurance and Home claims management processes.
Experience in monitoring and controlling operational SLAs.
Management of dashboards and KPIs related to response times, reopenings, quality, and supplier satisfaction.
Participation in automation, digitization, and continuous improvement projects.
Knowledge of process improvement methodologies.

Don't meet all the requirements?

Even so, we'd love to hear from you. Research shows that some people, especially women and underrepresented groups, hesitate to apply unless they meet 100% of the requirements. At Allianz Spain, we hire for potential and growth capacity, not just for meeting all criteria. If this opportunity excites you and you meet most of the requirements, we encourage you to apply. We are committed to building diverse and inclusive teams that reflect the society we serve. We welcome all applications regardless of gender, age, origin, disability, sexual orientation, gender identity, or any other characteristic protected by current legislation.

What does Allianz offer you?

Being part of the Allianz family gives you access to exclusive discounts just for being part of the team. Taking care of you and yours is our priority, so you can take out your insurance at special prices for you and your loved ones. Take advantage of being an employee and invest in Allianz shares with preferential conditions.

Comprehensive well-being

Compensation for meals and teleworking.
Flexible and hybrid work model.
Offices designed for collaboration and promoting well-being.
Access to continuous training and the You Learn, We Pay program.
Wellhub to promote a healthy lifestyle.
Fruit and snacks in the office.
Possibility of working from abroad up to 25 days a year.
Access to corporate AI tools and continuous learning.

[please translate into your local language]

The Allianz Group is one of the most trusted insurance and asset management companies in the world. Taking care of our employees, their ambitions, dreams and challenges is what makes us a unique employer.

A shared commitment unites us: to put our clients first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and safe to explore, grow and shape a better future, for our clients and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world and we are dedicated to constantly advocating for equal opportunities for all. The basis of this is our inclusive workplace, where people and performance matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

Therefore, we welcome applications regardless of ethnicity or cultural origin, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristic protected under applicable local laws and regulations.

Delighted to have you on board. Let's care for tomorrow.

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