QSE Marketplace Specialist

Are you ready to make a tangible impact on product excellence on an international scale? Join our dynamic Quality Food Safety team as a Marketplace Specialist! In this pivotal role, you will be the driving force behind effectively managing cross-border customer and consumer complaints, identifying critical quality risks from market feedback, and championing robust quality assurance processes. As our international operations evolve, you will take ownership of coordinating Total Age Management, uncovering powerful trends through data, and preparing our organization for high-stakes audits.

THESE ARE THE TASKS WAITING FOR YOU

• Coordinate and track the investigation of cross-border, customer, and consumer complaints.

• Collect and analyze marketplace samples and feedback.

• Monitor complaint trends, compile statistics, and prepare regular reports.

• Execute raw materials and market traceability processes.

• Coordinate and monitor the Total Age Management process involving subcontractors, and report to relevant departments.

• Present results and performance metrics during corporate and independent international audits.

• Collaborate closely with Quality, Production, Supply Chain, and Commercial functions.

• Participate in internal audits (e.g., GMP audits).

WE’RE LOOKING FOR YOU IF YOU

• Have an educational background in Food Science, Chemical Engineering, Biotechnology, or related fields.

• Are fluent in English, both written and spoken.

• Have proven experience in complaint management and quality assurance.

• Are familiar with Root Cause Analysis methods (RCA, 5 Whys, Fishbone).

• Have advanced MS Excel skills; familiarity with Power Apps and Power BI is a strong advantage.

• Have experience supporting and presenting audits.

• Are familiar with ERP systems (SAP or similar), which is considered an advantage.

WHAT WE OFFER

• Bonus

• Home office (2 days/week)

• Cafeteria

• Life and personal accident insurance

• Medical insurance (Medicare)

• Employee share program

• Internal training, coaching and mentoring programs

• Employee Assistance Program (life management and psychological counseling support)

• Discounted meals at the on-site cafeteria

• Unlimited product consumption at the workplace

ABOUT YOUR NEW TEAM

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.