Complex Claims Owner

End Date

Tuesday 11 August 2026

Salary Range

£30,201 - £31,790

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

See Job Description below:

Job Description

Job Title: Complex Loss Claim Handler – Insurance Division – Home Insurance Claims Salary: £30,202 - £34,969 (depending on experience) Location: Halifax Hours: Full time Working Pattern: Between 8am – 6pm/ Monday – Friday / Some Saturdays Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office - Halifax Trinity Road Office.

About this opportunity

Here at Lloyds Banking Group Insurance, we are committed to providing exceptional home insurance solutions to our customers, being there when they need us most.

We have an exciting opportunity within our GI Claims Team. As a Complex Claims Owner, you will be required to take ownership of a varied and diverse caseload of customer claims, involving high value losses in excess of 50k, legal liabilities, recoveries and handle complex perils such as subsidence.

About Us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

You’ll effectively manage a caseload of Complex Claims and Recoveries leading investigation, validation, progression and resolution processes, pro-actively collaborating across claims to deliver optimum claim outcomes in respect of service and indemnity spend control. You’ll have knowledge of, and be able to correctly interpret insurance contracts, principles and practice of insurance as defined by Group standards, FCA/ABI/industry requirements. Have expert knowledge of Recovery identification and Handling and legal principles. Identify fraud, misrepresentation and non-disclosure within claims under your control, undertaking effective tactical investigation, evidence gathering and customer questioning, pulling on appropriate resources to escalate where appropriate. Already have or have a strong desire to work towards the attainment of Cert CII/CILX/ BDMA Ins Tech or appropriate industry-based qualifications.

And any experience of these would be useful

• General Insurance experience and/or knowledge of claims processing. Professional qualifications advantageous

• A strong knowledge base in relation to property construction and building repairs.

• A knowledge of basic legal concepts and processes, particularly around negligence.

• The ability to build effective teams - to lead teams to achieve a common goal.

• The ability, capacity and desire to make considered and effective decisions, come to sensible conclusions, perceive and distinguish relationships, understand situations and form objective opinions

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.