Sr. Site Reliability Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Site Reliability Engineer Location(s): Waltham, MA | Hybrid

About the Role Sr Site Reliability Engineer- Guardian of the products to ensuring systems are reliable, scalable, and efficient enough to meet business goals.

• Investigate issues raised by customers, database administrators, and application support and suggest short term and long term solutions.

• Provide day-to-day technical support in maintaining the information system, including responsibility for ensuring processes and outputs and complete and error-free.

• Work with Operation Team for deployment and validation of changes to production during release/deployment/Change Request Implementations.

• Participate in production issue bridge and work with different R&D and Operation teams to resolve customer issues.

• Responding to and resolving escalated incidents for customer issues or monitoring alerts.

• Building diagnostic and analytical tools that improve the MTTA, MTTD, and MTTR.

• Configure and integrate commercially available monitoring tools into the production systems to improve availability, scalability, and latency.

• Participate in on-call rotation and handling time critical issues during on-call schedule.

Why Join SS&C SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

• Responds to and resolves escalated incidents for customer issues or monitoring alerts within SLA

• In-depth analysis of incident RCA;

• Working with R&D and architecture teams on defects and runtime inefficiencies identified in the production environment;

• Building diagnostic and analytical tools that improve the MTTA, MTTD, and MTTR.

• Building systems/site monitoring tools for system health and APIs to ensure smooth operations of production systems

• Validate and Verify software deliverables for production readiness.

• Risk assessment and mitigation of changes to the production systems

• Conducts project planning, cost analysis and vendor comparisons (POC/POV) and works on project implementation.

• Works with development teams to enhance and improve system operability.

• Conducts tests of network redundancy, resilience and failover of network elements to ensure up-time standards are fully achieved.

• May be required to provide on-call service coverage with other department employees.

Required Experience

• BS or MS in Computer Science or similar discipline

• Strong work experience in Unix/Linux

• Strong knowledge of Java Web-based enterprise applications, Python, or Bash to automate tasks and build tooling.

• Strong work experience and troubleshooting skills in Kubernetes and Docker.

• Working experience of Azure, AWS with (CloudWatch, EKS, EFS, S3, RedShift and other AWS services) and Infrastructure as Code (IaC) tools like Terraform or Ansible.

• Working Knowledge in basic networking and various application and transport protocols. HTTP(s), JMS etc. TCP, UDP etc

• Experience working with one or more of the following: Splunk, Datadog, Dynatrace, Zabbix, Prometheus, etc.

• Working Experience on Akamai/Cloudflare DNS, CDN , DataStream & WAF.

• Experience working with one or more of the following: Oracle, PostgreSQL, MongoDB

• Experience working with messaging subsystems: RabbitMQ, Interconnect, AMQ.

• Familiar with AI tools.

What Sets You Apart (preferred qualifications)

• Minimum 7 years of experience in developing Software projects and/or DevOps/SRE.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Massachusetts: The expected base salary for the position is between 130,000 USD to 140,000 USD.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.